Website:
Job details:
Job Title: Customer Success Specialist / Post Sales Associate
Experience Required: 1-3 years of experience (preferred: onboarding counselling and customer engagement experience)
Location: Indore, Madhya Pradesh
Job Module: Onsite (6 days working)
Roles & Responsibilities
- Take end-to-end responsibility for the customer journey from the day the sale is closed until program completion, ensuring a smooth and positive experience at every stage.
- Act as the first point of contact post-sale, welcoming new customers and ensuring a smooth transition from sales to customer success.
- Conduct structured onboarding and provide a complete walkthrough of the program, learning modules, processes, and key resources.
- Set clear expectations from Day 1 and create a structured roadmap aligned with the customer’s goals.
- Regularly engage with customers through calls, messages, reminders, and follow-ups to drive participation and completion.
- Build strong customer relationships by understanding their needs, proactive support, and consistent engagement.
- Skills & Qualifications Required
- 1-3 years of relevant experience in Business Development, Onboarding, Counselling, Customer Success or related roles. (preferred: post-sales, customer engagement, and counselling sales role).
- Excellent command over communication and presentation
- Strong ability to lead conversations and keep the audience engaged
- Strong interpersonal skills with the ability to build trust and rapport quickly
Anyway, if all this sounds like your cup of tea, then Do APPLY
We look forward to hearing from you !!!
Click on Apply to know more.
