Red Hat
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redhat.com
Job details:
About The Job
The Red Hat Training and Certification team is seeking a customer-focused, data-driven, and results-oriented professional to join the RHLS Engagement team. This role is responsible for using data, analytics, and business insights to drive customer engagement, increase consumption, and support renewals for Red Hat Learning Subscription (RHLS) customers throughout the post-sale lifecycle. The role combines data science, business analysis, and customer engagement, requiring the ability to translate business and customer needs into data-driven solutions and actionable insights. The individual will work closely with RH data teams, regional sales leaders, sales teams, and cross-functional stakeholders globally to understand business requirements, integrate data from multiple sources, and develop scalable reporting, models, and monitoring mechanisms to track RHLS consumption and engagement metrics.
What You Will Do
- Establish regular touchpoints with internal stakeholders to understand learning progress, identify adoption challenges, maximize the value of RHLS subscriptions, and communicate key findings to relevant stakeholders.
- Collect, integrate, and analyze data from multiple internal sources to develop a comprehensive view of customer engagement, learning consumption, subscription health, and renewal readiness.
- Build and maintain analytical models, reports, dashboards, and automated monitoring mechanisms to provide leadership and regional teams with visibility into consumption patterns, engagement trends, and key business metrics.
- Partner with sales teams, RH data teams, and other internal functions to gather inputs and business requirements, translate them into data and analytics solutions, and implement initiatives that improve learning consumption.
- Leverage SQL, Python, and machine learning techniques to integrate data sources, build scalable data solutions, and develop tools that enable automated and data-driven decision-making.
- Continuously analyze consumption and usage data to identify trends, customer segments, opportunities, risks, and areas for improvement. Leverage these insights to develop and execute proactive customer engagement and renewal strategies.
- Define and document business requirements, KPIs, and success measures, and collaborate with technical and data teams to enhance data sources, reporting systems, processes, and analytical capabilities.
- Possess excellent verbal and written communication skills to effectively collaborate and communicate with stakeholders and leaders
What You Will Bring
- 5+ years of experience in data analytics, data science, business analysis, customer success analytics, or a related field, with a track record of using data to solve business and customer challenges.
- Proficiency in SQL, Python, statistical analysis and machine learning with experience integrating multiple data sources, building scalable data solutions, analytical models, and automated reporting capabilities.
- Strong reporting and data visualization skills, with the ability to independently build accurate dashboards, reports, KPIs, and monitoring solutions that enable data-driven decision-making.
- Strong business analysis and stakeholder management skills, including gathering requirements, defining KPIs, translating business needs into data solutions, and collaborating effectively with sales, regional, data, and cross-functional teams.
- Customer-centric and results-oriented, with excellent communication and problem-solving skills and the ability to work independently in fast paced environments.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.
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