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Job Description Relationship Manager Business Banking Group
Position: Relationship Manager Business Banking
Department: Business Banking Group
Function: Business Banking / SME Banking
Role Type: Sales Relationship Management
About The Role
We are looking for a dynamic and result-oriented
Relationship Manager Business Banking to manage and grow relationships with existing and prospective business customers. The role involves acquiring new clients, managing a portfolio of business banking customers, understanding their financial requirements, and offering suitable banking solutions.
Key Responsibilities
- Manage and develop a portfolio of Business Banking / SME customers .
- Acquire new business customers through market mapping, referrals, networking, and direct sourcing.
- Build strong and long-term relationships with SME, MSME, and business clients .
- Understand customer business models, financial requirements, and banking needs.
- Drive business through Working Capital, Term Loans, Business Loans, Current Accounts, Trade Finance, Forex, CMS, and other banking products .
- Generate quality leads and convert prospects into profitable customer relationships.
- Achieve assigned sales, revenue, portfolio growth, and acquisition targets .
- Identify cross-selling and up-selling opportunities across the bank's product portfolio.
- Coordinate with credit, operations, product, and service teams for smooth processing of customer requirements.
- Ensure timely submission of credit proposals and required customer documentation.
- Monitor portfolio quality, customer transactions, and overall relationship profitability.
- Ensure compliance with KYC, credit, risk, and regulatory guidelines .
- Conduct regular customer meetings and maintain strong engagement with key decision-makers.
- Monitor competitor activities and identify new business opportunities within the assigned market.
Candidate Profile
- Graduate/Postgraduate with relevant experience in Business Banking, SME/MSME Banking, Commercial Banking, or Relationship Management .
- Experience in acquiring and managing business banking customers will be preferred.
- Strong understanding of Working Capital, Business Loans, Current Accounts, Trade Finance, CMS, and related banking products .
- Excellent communication, negotiation, presentation, and relationship-management skills.
- Strong sales orientation with a proven ability to achieve business targets.
- Good knowledge of the local business market and customer ecosystem.
- Ability to generate business through direct sourcing, references, and market visits .
Key Skills
Business Banking | SME/MSME Banking | Relationship Management | Customer Acquisition | Working Capital | Current Accounts | Trade Finance | CMS | Business Loans | Cross-Selling | Portfolio Management | Sales Business Development
Key Performance Indicators
- New customer acquisition
- Business banking portfolio growth
- Revenue and fee income generation
- CASA and liability growth
- Working capital / loan book growth
- Cross-sell and product penetration
- Customer retention and relationship profitability
Location: As per business requirement
CTC: As per company norms / Based on experience and profile
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