Hiranandani Financial Services
Website:
hfs.in
Job details:
Role Overview
We are looking for a Business Analyst with strong application and production support/Testing experience in finance domain to manage day-to-day functional support for business-critical applications. The role will primarily focus on incident management, user support, change requests, Testing and coordination with vendor teams.
Key Responsibilities
Application & Production Support – Primary
- Provide L1/L2 functional application support to business users.
- Monitor application issues and ensure timely resolution within defined SLA/KPI.
- Analyze incidents, service requests, and application-related queries.
- Understand business processes and investigate functional issues reported by users.
- Reproduce production issues in UAT/QA environments and work with technical teams to identify the root cause.
Business Analysis Responsibilities
- Understand business requirements and translate them into functional requirements.
- Analyze change requests and enhancement requirements.
- Conduct impact and dependency analysis before implementing changes.
- Prepare BRD/FRD, user stories, functional specifications, process flows, and acceptance criteria.
Testing Responsibilities
- Prepare functional test scenarios and test cases for fixes and enhancements.
- Perform functional, regression, smoke, integration, and UAT testing.
- Validate production fixes before closure of incidents.
- Coordinate with QA and business users during SIT/UAT.
Change & Release Management
- Analyze business and application impact of proposed changes.
- Support change-request preparation and implementation planning.
- Participate in release planning and deployment activities.
- Perform pre- and post-deployment validation.
- Coordinate business-user validation after releases.
- Ensure support teams have appropriate release notes and documentation.
- Monitor applications after production deployments and report any issues.
Required Skills
- Strong experience in Application/Production Support finance domain.
- Good understanding of business processes and enterprise applications.
- Experience handling incidents, service requests and changes request.
- Strong troubleshooting and analytical skills.
- Experience working with SLA-based support environments.
- Good understanding of SDLC and Agile methodologies.
- Hands-on experience with functional testing and UAT.
Good to Have
- Experience with API troubleshooting/testing using Postman.
- Experience with database troubleshooting.
- Experience supporting integrations/interfaces between applications.
- Experience working with offshore/onshore support teams.
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