DBS Mintek Private Limited
Website:
dbsmintek.com
Job details:
DBS Mintek Pvt Ltd
Job description-
Position- MNP Prepaid Process Team Leader
Industry- BPO/Telecom
Experience- 2 to 4 years in BPO
Employment Type- Full-time
Salary- 20k-30k per month
Key Responsibilities-
1. Manage and supervise the MNP Prepaid process team on a day-to-day basis.
2. Ensure achievement of team targets, productivity, and conversion metrics.
3. Handle escalations and resolve customer issues.
4. Track attendance, shrinkage and productivity.
5. Coordinate with QA, training, MIS and Operations team.
6. Motivate team and maintain discipline and positive work environment.
Required skills-
1. Strong knowledge of telecom process.
2. Strong team-handling and leadership abilities.
3. Good communication and interpersonal skills.
4. Good knowledge of MS excel and basic MIS reporting
5. Strong problem-solving and decision-making skills.
6. Ability to manage escalations and motivate team.
Eligibility-
1. 2-4 years of BPO experience, with minimum 6 months in a Team Leader role preferred.
Location-
4th floor, Anjani Palladium, next to Prabhavee Tech Park, Baner, Pune-411045
Joining- Immediate joiners preferred
Thanks & Regards,
Sr. HR Executive
Sayali Deshmukh
Contact- 7972255302
Email id- hrdbsmintek@gmail.com / hre@dbsmintek.in
Work Location: In person
Click on Apply to know more.
