Aon
Website:
aon.com
Job details:
Job Title- Consultant - Quality
Solution Line- Health Solutions
Position type- Full Time
Work Location- Gurgaon
Working style- Hybrid
Cab Facility- Yes
Shift Time – Flexible to work in 24*5 shifts
Required Experience - At least 5 – 6 years’ experience in a Quality Assurance / Testing role or related experience
Education & Certification-
- Diploma or university degree or equivalent work experience required.
- Certification of quality management is a strong advantage (Lean Sigma, ISO, TQM, BQF, EFQM, etc.) or equivalent work
experience.
- Project Management qualification desirable e.g. Prince2 or PMP, but not mandatory.
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we
Information About The Business
are passionate about helping our colleagues and clients succeed.
Aon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance
between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to
benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage,
systematic and structured approach.
General Description Of Role
The Consultant - Quality is the senior member responsible for all aspects of quality management on internal and external
Projects And Processes. This Includes
- Minimum 5-6 years of relevant experience in Quality Management, Quality Assurance, Process Excellence, Operational
Excellence, or Continuous Improvement within a BPO/BPM environment.
- Proven experience in managing quality programs for operations.
- Advanced proficiency in Power BI, VBA, Advanced Excel, and PowerPoint
- Strong knowledge of Lean Six Sigma methodologies (DMAIC, Lean principles).
- Experience in Quality Monitoring, Transaction Audits, Calibration Programs, and Quality Governance.
- Expertise in Root Cause Analysis (RCA), Error Trend Analysis, and Corrective & Preventive Action (CAPA).
- Experience in Process Mapping, SOP Creation, Standardization, and Process Optimization.
- Understanding of Quality KPIs including Accuracy, Compliance, CSAT, FCR, AHT, NPS, and Productivity metrics.
- Experience in driving Continuous Improvement and Operational Excellence initiatives
- Strong expertise in developing executive-level PowerPoint presentations and ability to create impactful leadership decks,
business reviews, quality reports, and transformation proposals.
Job Responsibilities
- Ability to present insights, recommendations, and improvement opportunities to senior management and clients.
- Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) to achieve QA best
business outcomes within all agreed QA methodology, best practices, protocols, budgets, timelines, etc.
- Driver of productivity efficiency and continuous improvements projects and initiatives across all services and solutions.
- Develop reports and be accountable against measurable metrics, impacts and reportable KPI’s.
- Act as a thought leader for the QA team focusing on solving problems and implementing solutions across all teams and
across functionality to deliver high quality solutions.
- Senior SME and main point of contact for stakeholders for all QA activities.
- Collaborate with team and stakeholders to engage and build trust.
- Role model all Aon AIM behaviors.
Works With
Small to large project teams and extensive interaction with internal and/or external clients
PERFORMANCE MEASURES-
Major Focus Deliverable Weighting
Quality Management-All online benefits projects and initiatives delivered to agreed scope and quality standards 30% Continuous Improvement
Manages and co-ordinates continuous improvement initiatives / projects to deliver improved quality across the online benefits business 20%
Leadership Effectively leads project teams to deliver all online benefits business targets 10%
Governance Adheres to all Aon project and governance principles. 40%
Skills/Competencies Required
- Lean Six Sigma Green Belt (Mandatory).
- Proven experience in quality management e.g. testing – preferably as a quality analyst
- Excellent communication skills.
- Planning and Relevant skills with technology.
- Management skills.
- Experience / familiarity with quality standards and processes.
- Conscientious, methodical, excellent, analytical capabilities, with exceptional attention to detail and good execution
capabilities.
- Logical thinker with good communication skills.
- Significant experience in implementing new standards, managing change and resistant stakeholders, in order to drive
change.
- Ability to work on multiple projects at one time covering differing size and complexity to meet business requirements and
deliver results.
- Ability to manage conflict situations with tact, diplomacy and strength of character.
- Strong influencing and consulting skills.
- Ability to tackle and navigate challenges to ensure project deliverables are met.
- Comfortable working in a dynamic, creative organisation.
- Able to work independently at fast pace.
- Results driven and able to take accountability for results with the ability to work well under pressure to provide deliverable
results on time and to a high standard
- Strong influencing and consulting skills.
- Ability to tackle and navigate challenges to ensure project deliverables are met.
- Comfortable working in a dynamic, creative organisation.
- Able to work independently at fast pace.
- Results driven and able to take accountability for results with the ability to work well under pressure to provide deliverable
results on time and to a high standard.
- Demonstrates ability to think and act both strategically and operationally.
How We Support Our Colleagues
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a
diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and
work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on
themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility
goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest
potential. As a result, Aon colleagues are more connected, more relevant and more valued.
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