Website:
vlcc.in
Job details:
Position: Beauty Head
Location: Mumbai, Pune, Nasik
Department: Beauty & Aesthetics
Reporting To: Centre Head
Positions Supervised: Beauty Therapists, Hair Stylists, Pedicurists, Nurses, Dermat support staff
Experience: 4–7 years (with at least 2 years in a leadership role)
Education: Degree/Diploma in Cosmetology / BHMS + Cosmo / BDS + Cosmo / BAMS + Cosmo
Role Overview
The Beauty Head is responsible for leading the Beauty Department, driving service sales, customer satisfaction, and operational excellence. This role demands strong technical expertise in skin & hair services, sales orientation, and team leadership to ensure client delight and business growth.
Key Responsibilities
Sales & Business Growth
- Achieve Beauty, Derma & Product sales targets.
- Drive upselling, cross-selling, and renewals.
Customer Excellence
- Maintain NPS > 90% with high service standards.
- Conduct client consultations and resolve concerns.
- Ensure timely package execution and follow-ups.
Operations & Compliance
- Maintain SOP adherence, hygiene, and equipment upkeep.
- Track product consumption and manage stock effectively.
- Ensure accurate documentation and system entries.
Team Leadership
- Recruit, train, and motivate the Beauty team.
- Allocate work, manage rosters, and monitor performance.
- Conduct regular meetings, share promotions/incentives, and resolve grievances.
Collaboration
- Partner with Slimming Head, Derma team, and Marketing/BTL for cross-functional growth and activations.
Competencies
- Strong technical knowledge in skin & hair services.
- Sales-driven with proven ability to achieve targets.
- Excellent leadership, communication & interpersonal skills.
- Client-centric with strong problem-solving ability.
- Flexible to handle shifts, relocations, and promotional duties.
Compensation & Benefits
- Competitive salary + performance incentives
Click on Apply to know more.