The Maple Hotel
Website:
themaplehotel.in
Job details:
Company Description The Maple Hotel is a hospitality-focused property committed to delivering memorable guest experiences through attentive service and well-managed events. Located in Bhopal, the hotel hosts a wide range of social and corporate functions in its banquet spaces. Team members are encouraged to uphold high standards of professionalism, efficiency, and guest satisfaction. The hotel values collaboration, reliability, and a strong service mindset in all operational areas.
Role Description The Banquet Senior Captain is a full-time, on-site role based at The Maple Hotel in Bhopal. This role oversees banquet service operations, including supervising banquet staff, coordinating event setup, and ensuring that food and beverage service meets hotel standards. Day-to-day responsibilities include reviewing event orders, organizing table layouts, monitoring service quality, and addressing guest requests and concerns promptly. The Banquet Senior Captain works closely with the kitchen and banquet management teams to maintain smooth event flow, manage timelines, and uphold safety and hygiene protocols. The role also involves training team members, conducting briefings before events, and supporting accurate billing and post-event feedback processes.
Qualifications
- Strong supervisory skills with experience leading and coordinating banquet or hospitality teams.
- Proficiency in food service operations, including buffet setups, plated service, and event-specific service styles.
- Excellent customer service and communication skills to interact effectively with guests and colleagues.
- Sound knowledge of food & beverage standards, basic menu understanding, and service etiquette.
- Prior experience in hotel banquets or event operations; experience in a similar senior role is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by events.
- Strong organizational skills, attention to detail, and the ability to handle multiple events or tasks simultaneously.
- Diploma or degree in Hotel Management or a related field is an advantage.
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