Job Description – CRM Engineer
Position: CRM Engineer
Department: Sales & Marketing
Location - Vadodara
Reporting To: Head – Sales & Business
Experience - 2-5 years
Education - BSC / Diploma mechanical / Btech
Key Responsibilities
* Manage customer enquiries, RFQs, quotations, purchase orders, and order acknowledgements.
* Maintain accurate customer information, opportunities, and sales pipelines in the CRM system.
* Coordinate with Sales, Design, Production, Quality, Procurement, and Dispatch teams for timely execution of orders.
* Monitor order status and proactively update customers on manufacturing and delivery schedules.
* Build long-term customer relationships through regular communication and technical support.
* Support key accounts in the Oil & Gas, Defence, Railways, Steel, Petrochemical, and Industrial sectors.
Qualifications
* Bachelor’s Degree in Mechanical Engineering, Production Engineering, or Industrial Engineering.
Experience
* 3–6 years of experience in Customer Relationship Management, Sales Coordination, or Project Coordination within the engineering or manufacturing industry.
* Experience in hose assemblies, hydraulic products, oil & gas equipment, industrial components, or EPC projects is preferred.
Technical Skills
* Strong knowledge of CRM and ERP systems (Salesforce, Microsoft Dynamics, SAP, or similar).
* Proficiency in Microsoft Excel, Word, and PowerPoint.
* Ability to understand engineering drawings, technical specifications, and customer documentation.
* Excellent communication, negotiation, and customer management skills.
Key Competencies
* Customer Relationship Management
* Order Management
* Sales Coordination
* Technical Documentation
* Cross-functional Coordination
* Problem Solving
* Time Management
* Strong Communication Skills
* Customer Complaint Resolution
* Teamwork and Collaboration
Key Performance Indicators (KPIs)
* Customer satisfaction score (CSAT)
* On-time response to enquiries and RFQs
* Order fulfilment and delivery performance
* Complaint resolution turnaround time
* CRM data accuracy
* Customer retention and repeat business
* Sales order conversion rate
* Outstanding payment follow-up efficiency
Preferred Industry
Engineering Manufacturing, Hose Assembly, Hydraulic & Industrial Products, Oil & Gas Equipment, EPC, Petrochemical, Defence, and Railways.