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Company Description CGH Earth Experience Hotels is a pioneer of sustainable and responsible tourism in India, creating distinctive stays rooted in local culture and environmental care. The group works closely with local communities, integrates regional traditions into every property, and focuses on minimizing ecological impact. CGH Earth and its properties, including Coconut Lagoon, Marari Beach, Spice Village, and SwaSwara, have received multiple national and international awards for responsible tourism, sustainability, heritage, wellness, and culinary excellence. Recognitions from organizations such as National Geographic, World Travel Mart, Outlook Traveller, and various tourism bodies highlight CGH Earth’s leadership in experiential and eco-conscious hospitality. Team members join a mission-driven organization that values authenticity, community engagement, and environmental responsibility.
Role Description The Guest Services Associate is a full-time, on-site role based at CGH Earth Experience Hotels in Alappuzha. This role involves welcoming guests, managing check-in and check-out procedures, and ensuring a seamless and pleasant stay experience. The associate responds to guest inquiries, handles reservations and bookings, provides information on hotel services and local attractions, and coordinates with other hotel departments to meet guest needs. Daily responsibilities also include managing guest feedback, addressing service issues promptly, and maintaining accurate records in hotel systems. The role requires a professional, courteous presence at all times, upholding CGH Earth’s standards of responsible hospitality and personalized service.
Qualifications
- Strong Guest Services and Guest Service skills, with a commitment to creating positive and memorable guest experiences.
- Proven Customer Service abilities, including handling inquiries, resolving concerns, and providing attentive support.
- Experience with Reservations management, including booking, modification, and cancellation processes.
- Effective Communication skills, both verbal and written, with the ability to interact confidently with diverse guests and colleagues.
- Prior experience in hospitality or hotel front office operations is preferred.
- Basic computer proficiency and familiarity with hotel management or reservation systems is an advantage.
- Ability to work flexible schedules, including weekends and holidays, as required by hotel operations.
- Diploma or degree in Hospitality Management or a related field is beneficial, though equivalent experience is also valued.
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