SCALE Healthcare
Website:
scale-healthcare.com
Job details:
Company Description Scale Healthcare was founded in 2019 to address the complex revenue cycle needs of multisite healthcare organizations that were underserved by traditional vendors. The company is operator-led, built by professionals with more than 16 years of experience in healthcare operations, RCM leadership, and turnaround situations. Scale Healthcare focuses exclusively on managing revenue cycle for organizations with multiple locations, varied specialties, and diverse EHRs and payer contracts. Its teams leverage deep institutional knowledge, specialized technology, and experience across hundreds of client engagements to deliver long-term, outcome-driven solutions. Clients work with experts who have seen and solved similar challenges before, making Scale Healthcare a partner they do not need to replace.
Role Description The Associate Director – RCM (US Healthcare) is a full-time remote role responsible for overseeing end-to-end revenue cycle management operations for multisite healthcare clients. This role includes leading RCM teams, monitoring key performance indicators, and ensuring accuracy in billing, coding, claims submission, and payment posting. The Associate Director collaborates with client leadership to identify process gaps, implement improvements, and drive collection efficiency and compliance with payer and regulatory requirements. Day-to-day tasks involve reviewing operational reports, resolving escalated RCM issues, coordinating with technology and analytics teams, and providing strategic guidance on workflows across multiple locations and specialties. The role also entails mentoring team members, standardizing best practices, and supporting new client transitions and process transformations.
Qualifications
- Strong expertise in US healthcare revenue cycle operations, including billing, coding, claims management, denials, and collections.
- Proven experience leading and managing RCM teams in a multisite or multi-specialty healthcare environment.
- Ability to analyze financial and operational data, monitor KPIs, and drive performance improvement initiatives.
- Familiarity with multiple EHR/PM systems, payer contracts, and compliance requirements in the US healthcare market.
- Excellent communication, stakeholder management, and client-facing skills, with the ability to work effectively in a remote setting.
- Demonstrated ability to design and standardize processes, manage change, and support organizational scalability.
- Bachelor’s degree in healthcare administration, business, finance, or a related field; advanced degree or professional certification in RCM or healthcare management is an advantage.
- Prior experience in an RCM leadership role within a healthcare MSO, physician group, or RCM services organization is preferred.
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