Nexo
Website:
nexo.earth
Job details:
Our client, a global aviation industry organization, is looking for an accomplished Associate Director Financial & Revenue Services to lead its Finance Shared Services function based in Bengaluru, India.
Key Responsibilities
Operations & Strategic Management
- Manage, coordinate, and own end-to-end business performance across all Financial and Revenue Service teams, ensuring seamless delivery to internal and external business partners.
- Drive KPI achievement, proactively identifying risks, implementing corrective actions, and conducting root cause analysis (RCA) for any deviations.
- Enhance collaboration between teams with an aim to harness synergies that create measurable impact on business outcomes across the functions.
- Conduct structured weekly reviews with all direct reports and periodic governance reviews with business partners, with data-driven insights and action tracking.
- Secure and grow existing business relationships while supporting the acquisition and onboarding of new business partnerships.
- Effectively manage team budgets, appraisal cycles, headcount planning, and resource allocation across the section.
- Drive a cost-conscious culture within the team without compromising on quality, safety, or service levels.
Process & Digital Transformation
- Identify and implement optimization opportunities in the processes.
- Champion the adoption of AI and digital tools within the functions—including intelligent forecasting, predictive analytics, and workflow automation—in partnership with IT and transformation teams.
- Lead the identification and piloting of automation opportunities (RPA, AI-assisted decision-making) to reduce manual effort and improve turnaround accuracy.
- Build team capability in data literacy and digital tools; drive a mindset shift from reactive operations to proactive, insight-driven management.
- Collaborate with the Digital and Innovation teams to contribute to their broader Digital roadmap, acting as a business sponsor for relevant initiatives within the domain.
Customer & Stakeholder Engagement
- Ensure high levels of internal and external customer satisfaction.
- Conduct regular customer/stakeholder connect to take feedback to identify and meet their expectations.
- Collaborate with global stakeholders and cross-functional teams to uphold service quality and compliance with Service Level Agreements (SLAs).
People Leadership & Culture
- Lead, motivate, coach, and develop a diverse team of 75+ employees and managers across four teams, fostering a high-performance and inclusive culture.
- Define clear career development pathways for team members; drive structured talent reviews, succession planning, and Individual Development Plans (IDPs).
- Build a culture of accountability, transparency, and continuous feedback—championing psychological safety and employee engagement.
- Drive cross-functional collaboration across teams and geographies, leveraging intercultural competence to align diverse stakeholders.
- Represent leadership values in all internal and external engagements; act as a role model for ethical, people-first management.
Qualifications, Education, Experience & Skills
Education
- Master's degree in Finance or Business Administration, with a Bachelor's degree in Finance (preferred).
Experience
- Minimum 15+ years of overall experience with at least 7–8 years in a leadership role managing large, multi-functional teams.
- Prior experience in Finance GBS/GCC is strongly preferred; Aviation industry knowledge is an added advantage.
- Demonstrated experience leading organizational transformation or process improvement programs.
- Strong exposure to AI/Digital transformation projects in an operational context is a plus.
Skills & Competencies
- Excellent analytical and problem-solving skills with strong business acumen and financial literacy.
- Proficiency in PowerPoint, Excel, and data visualization tools (e.g., Power BI, Tableau).
- Strong client communication, stakeholder management, and executive presentation skills.
- Proven ability to structure complex, ambiguous situations into actionable plans.
- High customer orientation, service mindset, and intercultural competence.
- Willingness to occasionally travel internationally.
- Excellent spoken and written English for the international business communications.
- Comfortable operating in a matrixed, global organization with multiple stakeholder groups.
We thank all the applicants for their interest. Shortlisted candidates will be contacted within a week.
Click on Apply to know more.
