StarClinch
Website:
starclinch.com
Job details:
Client Relations Associate
Location: Okhla Phase II, New Delhi
Employment Type:Full-Time (On-site)
Office Timings:11:00 AM – 8:00 PM
Working Days: Monday to Saturday (Last Saturday of every month off)
About StarClinch
StarClinch is India's leading artist booking platform, connecting brands, corporates, event organizers, and individuals with top artists, influencers, celebrities, speakers, and entertainers. We are transforming the live entertainment industry through technology, innovation, and exceptional customer experiences.
We are seeking an experienced Client Relations Associate to join our team in New Delhi. In this role, you will serve as a key point of contact for our clients, driving satisfaction, managing high-value relationships, and closing deals to drive long-term business growth.
Job Summary
The Client Relations Associate will focus on client relationship management, consultative sales, and deal closing within a fast-paced startup environment. You will qualify incoming inquiries, propose tailored artist solutions, handle negotiations, and collaborate with internal teams to ensure seamless service execution and high customer retention.
Key Responsibilities
Client Engagement & Relationship Management
* Serve as the primary point of contact for clients, nurturing positive, long-term relationships with brands, agencies, corporate clients, event organizers, and partners.
* Onboard new clients, guiding them through platform features, services, and booking procedures.
* Gather ongoing client feedback to advocate for customer needs and drive repeat business.
Sales Execution & Deal Closing
* Consistently achieve and exceed monthly revenue targets through proactive communication and strong closing techniques.
* Qualify leads by analyzing client requirements, event timelines, budgets, and business objectives.
* Present customized proposals, recommend appropriate artists/influencers, negotiate commercials, and overcome client objections using a consultative selling approach.
* Ensure timely follow-ups and deliver end-to-end customer service throughout the entire sales lifecycle.
Cross-Functional Collaboration & CRM
* Coordinate with Operations, Marketing, Support, and Artist Management teams to guarantee smooth execution and service delivery.
* Maintain accurate records of client interactions, pipeline reports, sales forecasts, and lead updates within the CRM system.
* Analyze market trends, competitor activity, and customer feedback to identify new revenue opportunities.
Qualifications & Requirements
Experience: 6 month–3 years of experience in Client Relations, Inside Sales, Account Management, Customer Support, or Business Development.
Industry Background: Experience in B2B Sales, Influencer Marketing, Media/Advertising Sales, Talent Management, or Event Sales is highly preferred.
Education:Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent practical experience).
Key Skills: Proven track record of meeting revenue targets, strong sales closing capabilities, sharp negotiation abilities, and outstanding consultative selling skills.
Communication:Exceptional written and verbal communication skills with a customer-first mindset.
Technical Proficiency: Hands-on experience with CRM platforms (e.g., Salesforce, HubSpot) and standard office productivity software.
Attributes:Target-driven, self-motivated, organized, and comfortable operating in a fast-paced startup culture.
What We Offer
* Competitive fixed salary along with attractive performance-based incentives.
* Clear career progression paths into senior client management and sales leadership roles.
* Direct ownership of high-impact strategic accounts and sales initiatives.
* A collaborative, dynamic, and innovation-driven startup environment.
* Direct exposure to top-tier brands, influencers, celebrities, and major live events.
How to Apply
Interested candidates are invited to submit their updated resume to
hr@starclinch.com
Click on Apply to know more.
