Website:
showbay.io
Job details:
Company Description
Showbay.io is an AI-powered event management platform designed to streamline trade fairs and conferences by automating up to 80 percent of repetitive tasks. The platform supports organizers across the full event lifecycle, from planning and marketing through ticketing, stall booking, invoicing, reporting, and post-event wrap up. By handling operational complexities, Showbay.io enables event teams to focus on delivering rich, engaging experiences on event day. The company champions new-age event management, combining technology and service to help clients run efficient, data-driven events.
Role Description
The Associate – Client Servicing & Event Operations is a full-time role based in Chennai with a hybrid work arrangement, allowing work-from-home flexibility. In this position, the associate will act as a primary point of contact for clients, manage day-to-day communication, and ensure their requirements are captured and executed accurately on the Showbay.io platform. Responsibilities include coordinating event operations such as ticketing, registrations, stall allocations, and basic financial tracking related to invoices and payments. The role involves monitoring client satisfaction, resolving service issues, preparing status updates and reports, and collaborating with internal teams (product, operations, and finance) to deliver seamless event experiences. The associate will also support pre- and post-event activities, including documentation, follow-ups, and process improvements to enhance overall client service quality.
Qualifications
- Strong client-facing skills, including Client Services and Customer Service experience focused on building and maintaining long-term relationships.
- Excellent Communication abilities, both verbal and written, to manage client interactions and internal coordination effectively.
- Demonstrated focus on Customer Satisfaction, with experience handling feedback, resolving issues, and improving service delivery.
- Coordinate with 8–12 event organizers throughout the entire event lifecycle (pre-event, during, post-event), managing timelines, deliverables, and expectations.
- Handle client communication via email, WhatsApp, phone, and video calls; respond to inquiries within 4 hours during business hours.
- Schedule and conduct product demonstrations and onboarding sessions weekly with new organizers, training them on Showbay platform features.
- Track client requirements, maintain a centralised client database, and ensure timely follow-ups on outstanding items.
- Build strong relationships with organizers, exhibitors, sponsors, and delegates; identify upsell opportunities and support renewal discussions.
- Attention to detail, organizational skills, and the ability to manage multiple events or clients simultaneously.
- Comfort working with digital tools, SaaS platforms, and spreadsheets; prior exposure to event management or operations is an advantage.
- Support event registrations and manage real-time attendee check-ins for 10–15 events per year (processing 500–50,000 attendees per event).
- Coordinate badge printing and QR/RFID-based access management systems; troubleshoot on-site access issues in real time.
- Assist in exhibitor onboarding (5–50 exhibitors per event); manage booth assignments, floor plan coordination, and setup logistics.
- Resolve operational issues during live events (tech issues, registration delays, exhibitor concerns) within 30 minutes; escalate complex issues to management.
- Coordinate with 3–5 vendors and internal teams (design, tech, marketing) per event for seamless execution; maintain event checklists and runbooks.
- Preferred education: Bachelor’s degree in Business, Event Management, or a related field, or equivalent practical experience.
Training Period: 2 Months
Training Stipend: ₹10,000 – ₹15,000 per month (based on qualifications and interview performance)
Work Mode : Remote / Hybrid / (Event based travel - All approved travel and event-related expenses will be borne by the company.)
Full Time Compensation: ₹3,50,000 - 4,50,000 CTC per annum.
Perks: Flexible hours, Performance Bonus.
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