Right Move
Website:
rightmoveconsultants.com
Job details:
Greetings for the Day…!!!
We are looking for a Retail Banking Assistant Manager for one of our esteemed clients in Pune having experience into Banking Operations, Retail Banking , BFSI, Financial Services, Operations Manager, Senior Manage, Delivery Manager , Operations Head, Escalations, SLA, KPI , Client Management.
Exp: -10+ years
CTC - Upto 15 LPA
Location: Pune
Shifts : - US Shift
Job Description: -
1. 10+ Years of experience in managing Retail Banking Operations, 8+ Years in leadership role
2. Experience of having managed team of with a span of 70-80 FTE, having managed transition
3. Ability to build & motivate teams
4. Understanding of regulatory guidelines/ laws in banking industry
5. Ability to manage Client escalations and Client relationships
6. Lean and Six Sigma certified
7. Knowledge of technological and industry level trends
8. Willing to work from office and US business hours.
9 Handle 2nd level escalations
10 . Managing a group of supervisor in customer driven environment
-Ensure adherence to KPI and SLAs in service delivery Ensure attritions targets are not breached
Actively participate in governance calls with the clients for effective process management . Manage operations through end-to-end planning, metrics review and root cause analysis Manage Client relationship as part of operations delivery;
Drive change by successful implementation of process improvement recommendations . Review overall staff performance and recommend training needs Liaise with HR, Facilities, Training, IT & Network teams to ensure seamless operations delivery .
Thanks & Regards
Pallavi S
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