Cinépolis India
Website:
cinepolisindia.com
Job details:
Company Description Cinépolis India, a subsidiary of Cinépolis Mexico, is the first international cinema exhibitor to establish operations in India and now runs 436 screens nationwide under brands such as Cinépolis, Cinépolis VIP, Cinépolis Junior, Cinépolis MacroXE, and Fun Cinemas. The company operates India’s largest Megaplex in Pune and is known for introducing innovative concepts to the Indian exhibition industry. Cinépolis India focuses strongly on customer experience and loyalty through initiatives like Club Cinépolis, a multi-benefit loyalty program offering rewards, special previews, and exclusive events. Over the years, the organization has received multiple industry awards for retail excellence, innovation, technology implementation, and brand trust. This track record reflects a dynamic, growth-oriented environment for professionals seeking a career in cinema operations and customer service.
Role Description The Assistant Manager - Operations will oversee day-to-day cinema operations at Cinépolis India, ensuring a high-quality customer experience and smooth functioning of all front-of-house and back-of-house activities. This full-time, on-site role based in Delhi, India includes supervising staff scheduling, monitoring service standards, managing ticketing and concessions, and ensuring adherence to safety, hygiene, and compliance protocols. The role involves tracking operational performance metrics, optimizing processes for efficiency and cost control, and supporting implementation of corporate initiatives and promotional activities. The Assistant Manager - Operations will coordinate with cross-functional teams, handle escalated customer concerns, and contribute to training and development of team members. The role requires proactive problem-solving, attention to detail, and a strong focus on guest satisfaction and brand standards.
Qualifications
- Candidates should possess strong operations management and process improvement skills, including experience in managing daily retail or hospitality operations.
- Candidates should possess team leadership, people management, and staff training skills to effectively guide and motivate on-site teams.
- Candidates should possess customer service, conflict resolution, and communication skills to ensure positive guest experiences and handle escalations.
- Candidates should possess basic financial and analytical skills, including exposure to budgeting, cost control, and performance reporting and inventory management.
- Candidates should possess organizational and time management skills, with the ability to prioritize tasks in a fast-paced, shift-based environment.
- Relevant experience in cinema, hospitality, retail, or entertainment operations is highly beneficial.
- Bachelor’s degree in Business, Hospitality Management, or a related field is preferred, along with proficiency in standard office and POS software.
- Ability to work flexible hours, including evenings, weekends, and holidays, and a commitment to maintaining safety and regulatory compliance.
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