Ecesis Broker Price Opinion
Website:
ecesistech.com
Job details:
Assistant Manager – Operations | Trivandrum
ECESIS Group is looking for an experienced and dynamic Assistant Manager – Operations to lead BPO operations, drive performance, and ensure client satisfaction.
Key Requirements:
- 5+ years of BPO experience
- Minimum 3 years as a Team Lead
- Mandatory client management experience
- Non-Voice BPO operations experience
- Experience managing 15–20 member teams
- Mortgage industry experience is an added advantage
- MBA / Post Graduation in Business Management
Key Responsibilities:
- Manage day-to-day BPO operations and team performance
- Lead, mentor, and develop Team Leaders and employees
- Monitor KPIs, SLAs, quality, and compliance
- Manage client communication and escalations
- Drive process improvements and operational efficiency
- Ensure timely delivery and client satisfaction
📍 Location: Trivandrum
💼 Employment Type: Full-time
🕐 Shift: Day / Night (Night shift allowance applicable)
📌 Vacancy: 1
📩 Interested candidates can share their updated CV at:
amrithas@ecesistech.com
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Click on Apply to know more.