The Indian Hotels Company Limited (IHCL)
Website:
ihcltata.com
Job details:
Company Description The Indian Hotels Company Limited (IHCL) is a leading hospitality group that blends the warmth of Indian service with global standards of excellence. Its portfolio includes iconic brands such as Taj, recognised multiple times by Brand Finance UK as the World’s Strongest Luxury Hotel Brand, alongside SeleQtions, Gateway, Vivanta, Ginger, Tree of Life, and amã Stays & Trails. Founded by Jamsetji Tata, IHCL opened The Taj Mahal Palace in Mumbai in 1903 and has since grown to over 380 hotels, including 143 under development, across 14 countries and 4 continents. Listed on the BSE and NSE, IHCL is the market leader in India’s hospitality sector and is widely regarded as one of the world’s most respected hotel companies.
Role Description: The Assistant Manager of Technical Services will oversee and coordinate day-to-day technical operations to ensure reliable functioning of hotel systems and infrastructure. This full-time, on-site role in Mangaluru involves supervising technical services staff, managing service requests, and providing advanced technical support to resolve equipment and system issues promptly. The role includes diagnosing and troubleshooting technical problems, ensuring preventive and corrective maintenance, and liaising with vendors and internal stakeholders to resolve complex issues promptly. The Assistant Manager will also monitor service quality, maintain documentation and reports, support training of team members on technical procedures, and contribute to continuous improvement of technical standards and guest experience.
Qualifications
- Candidates should possess strong Technical Services and technical operations management skills.
- Candidates should possess hands-on Technical Support and Troubleshooting skills for hardware, software, and facility systems.
- Candidates should possess excellent Customer Service skills, with a focus on responsiveness and guest satisfaction.
- Candidates should possess Training and team coaching skills to develop technical staff capabilities.
- Diploma or degree in engineering, or a related technical field is preferred.
- Experience in hospitality, facilities management, or service-oriented technical roles is an advantage.
- Strong communication, documentation, and stakeholder management skills.
- Ability to work on-site, manage multiple priorities, and respond effectively to emergencies and time-sensitive issues.
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