NoBroker.com
Website:
nobroker.in
Job details:
Job Description – Assistant Manager | B2B Commercial (Seller Prepaid Services)Company Name: NoBroker Technologies Solutions Pvt. Ltd.
Department: B2B Commercial – Seller Prepaid Services
Position: Assistant Manager
Experience Required: 4–6 Years
Job Location: Bengaluru, Karnataka
Work Mode: Work from Office (WFO)
Working Days: 6 Days a Week
Company Description NoBroker.com is India’s first Proptech unicorn and a brokerage-free property search platform that directly connects property owners with tenants and buyers. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, the company now serves over 3 million customers monthly across major Indian cities including Mumbai, Bengaluru, Pune, Chennai, Delhi-NCR, and Hyderabad. Backed by leading global investors such as Google, General Atlantic, SAIF Partners, and Tiger Global, NoBroker.com offers a wide range of real estate services including verified properties, rental agreements, home services, packers and movers, home loans, and society management software (NoBrokerHood). With a team of 2000+ professionals and a strong technology-led, meritocratic culture, NoBroker.com provides a dynamic environment for individuals seeking growth, responsibility, and impactful work in the real estate and technology space.
Job OverviewWe are looking for a proactive and customer-focused Assistant Manager – B2B Commercial (Seller Prepaid Services) to lead a team responsible for managing commercial property sellers and ensuring seamless servicing throughout the property rental and sale journey.
The role involves overseeing seller escalations, coordinating property visits between sellers and prospective buyers or tenants, ensuring timely follow-ups, and facilitating successful transaction closures.
The ideal candidate should possess strong team leadership, customer service, operational management, and problem-solving capabilities, with the ability to drive team productivity, maintain service quality, and ensure customer satisfaction.
Key Roles & Responsibilities- Team Leadership & Management – Lead and manage the Commercial Seller Servicing team to ensure efficient handling of seller accounts, property visits, buyer follow-ups, and transaction closures.
- Seller Relationship Management – Oversee servicing of commercial property owners who have listed their shops, offices, and other commercial properties for rent or sale on NoBroker.
- Customer Escalation Management – Handle critical seller escalations related to property listings, buyer inquiries, property visits, service delays, and transaction-related concerns.
- Property Visit Scheduling & Coordination – Ensure timely scheduling and coordination of property visits between commercial property sellers and prospective buyers or tenants.
- Buyer Follow-ups & Engagement – Monitor regular follow-ups with prospective buyers and tenants to understand their interest, address queries, and facilitate transaction progress.
- Transaction Closure Management – Track property rental and sale opportunities, resolve operational bottlenecks, and drive timely and successful transaction closures.
- Case Allocation & Monitoring – Allocate seller accounts and servicing cases to team members, monitor progress, and ensure timely resolution of pending activities.
- Customer Service & Satisfaction – Ensure high-quality customer servicing throughout the seller journey by addressing concerns, providing timely updates, and maintaining service commitments.
- Team Performance & Productivity – Monitor team performance against key metrics, including property visits, buyer follow-ups, conversion rates, case closures, and customer satisfaction.
- Quality & Process Compliance – Ensure adherence to company processes, service standards, and defined turnaround times while maintaining accuracy and consistency in seller servicing.
- Team Training & Development – Guide, coach, and train team members on seller servicing, customer handling, property visit coordination, escalation management, and transaction closure processes.
- Reporting & Cross-Functional Coordination – Prepare team performance and case-status reports using MS Excel and coordinate with Sales, Operations, and Management teams to ensure smooth servicing and transaction closures.
Candidate ProfileEducational Qualification & Experience
- Graduate in any discipline from a recognized university.
- 4–6 years of relevant professional experience in team management, customer service, operations, or related functions.
Required Skills & Competencies
- Strong people management and team leadership capabilities.
- Proficiency in MS Excel, MIS reporting, and performance monitoring.
- Excellent verbal and written communication skills.
- Strong customer escalation handling and conflict-resolution abilities.
- Effective coordination, stakeholder management, and interpersonal skills.
- Good analytical, decision-making, and problem-solving abilities.
- Ability to manage multiple cases, work under pressure, and consistently meet deadlines.
Work Schedule- Work Mode: 100% Work from Office.
- Working Days: 6 Days per Week.
- Mandatory Working Days: Friday, Saturday, and Sunday.
- Weekly Off: One rotational day off between Monday and Thursday.
Office LocationThe Fore by Bricks and Milestones,
Carmelaram, Ambedkar Nagar,
Chikkabellandur, Mullur,
Karnataka – 560035.
How to ApplyInterested candidates with relevant experience and strong team management skills are encouraged to share their updated resumes.
Send your CV to: kumari.romi@nobroker.in
Click on Apply to know more.
