Glanbia
Website:
glanbia.com
Job details:
Job description:
Assistant Manager D2C Fulfillment, Customer Service & Planning Support – META
Location – Mumbai, India
Reports to – Head – Planning & Customer Service, META
Glanbia Performance Nutrition
Join this dynamic team focused on delivering better nutrition for every step of life’s journey.
The Opportunity
The role will manage D2C fulfillment operations for META markets, with a strong focus on GCC D2C execution, customer service support, B2B order follow-up, planning coordination, Excel-based templates, and data management.
This is a hands-on execution role. The candidate must be strong in daily follow-up, order tracking, customer communication, warehouse/3PL coordination, Excel reporting, template management and data accuracy.
Job Responsibilities
1. D2C Fulfillment Operations
- Manage daily D2C order flow from order receipt to dispatch and delivery.
- Coordinate with warehouse, 3PL, courier and last-mile partners.
- Track pending orders, delivery delays, missed pickups, returns and RTO.
- Support UAE D2C operations, including coordination across internal and external stakeholders.
- Maintain dispatch, delivery, exception and return trackers.
- Ensure timely closure of delivery-related customer issues.
2. Customer Service and B2B Order Support
- Support customer service activities for D2C and B2B channels.
- Track B2B orders from receipt to dispatch and delivery confirmation.
- Coordinate with Sales, Finance, Planning, Warehouse and Logistics teams.
- Communicate order status, delays, stock issues and recovery actions.
- Support resolution of invoice, delivery, stock and complaint-related issues.
3. Planning Coordination
- Work with Planning team on stock availability, allocation inputs and order prioritization.
- Maintain SKU-level readiness and availability trackers.
- Highlight stock gaps, pending orders and fulfillment risks.
- Support demand / stock templates required for D2C and B2B operations.
4. Excel, Templates and Data Management
- Own and maintain daily/weekly order fulfillment templates.
- Manage data curation from SAP/ERP, OMS, WMS, 3PL portals and manual trackers.
- Prepare MIS reports for order status, TAT, OTIF, returns, complaints and pending orders.
- Ensure data accuracy, standard format and timely sharing with stakeholders.
- Build simple dashboards / trackers in Excel.
Professional Experience
- 4–7 years of experience in D2C / e-commerce operations, customer service, order management, logistics or fulfillment.
- Experience in D2C fulfillment is strongly preferred.
- Exposure to B2B order management / distributor order follow-up will be an advantage.
- Experience working with warehouse, 3PL, courier or last-mile partners.
- Basic planning / inventory coordination knowledge.
- Strong Excel and data management skills are mandatory.
- Mumbai-based candidates preferred.
Required Skills
- Strong Excel and MIS capability.
- Good order tracking and follow-up discipline.
- Customer service mindset.
- Strong communication with internal and external stakeholders.
- Ability to manage multiple templates and data points.
- Ability to handle complex market operations like UAE D2C.
- Good coordination with Sales, Finance, Planning, Warehouse and 3PL partners
Tools & Systems
- Preferred exposure to:
- Excel – advanced level preferred
- SAP / ERP
- OMS / WMS
- Courier / 3PL portals
- Power BI preferred but not mandatory
KPI
Expectation
D2C Order TAT
Improve order-to-dispatch and order-to-delivery cycle
OTIF
Improve on-time and in-full deliveries
Returns / RTO
Track and close on time
Customer Complaints
Faster resolution and lower repeat issues
O2D TAT
Maintain and Improve Order receipt to Despatch for B2B Business operations
Data Accuracy
Error-free templates and MIS
Planning Support
Early visibility of stock gaps and risks
If you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!
Where and How You Will Work
The opportunity will be based in Andheri East, Mumbai with hybrid working arrangements available, which allows you greater choice in how you work and live, giving you a better work-life balance.
What We Would Like to Offer You
The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, health plan, pension and competitive salary.
About Glanbia
Glanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 6000 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.
At Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates. We will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
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