Vernive Jewel (Abelini ltd)
Seniority: Mid-Senior level
Job details:
Company Description Vernive Jewel (Abelini Ltd) is a jewelry brand committed to providing high-quality, stylish pieces and a smooth buying experience for customers. The company focuses on delivering excellent service, from first contact through after-sales support. Team members work closely together to maintain high standards of product presentation, order handling, and customer care. Vernive Jewel values reliability, attention to detail, and a customer-first mindset in all areas of the business.
Role Description The Customer Service Representative role at Vernive Jewel (Abelini Ltd) is a full-time, on-site position based in the Mumbai Metropolitan Region. In this role, the representative responds to customer inquiries via phone, email, chat, and in person, providing prompt and accurate information about orders, products, and services. Responsibilities include resolving issues, processing exchanges and returns, tracking orders, and coordinating with internal teams such as sales, logistics, and operations to ensure a smooth customer journey. The representative maintains records of customer interactions, follows up on open cases, and supports initiatives to improve the overall customer experience. This position also involves handling feedback, identifying recurring issues, and suggesting process improvements to enhance customer satisfaction.
Qualifications
- Ability to deliver high-quality Customer Service and maintain strong Customer Satisfaction.
- Experience in Customer Support, including handling inquiries, complaints, and after-sales assistance.
- Skill in managing and enhancing Customer Experience across multiple communication channels.
- Background working as Customer Service Representatives or in similar frontline customer-facing roles.
- Strong communication skills, both written and verbal, with clear and professional manners.
- Comfort with basic computer systems, CRM tools, and order-tracking software.
- Problem-solving mindset, patience, and ability to stay calm under pressure.
- Organizational skills and attention to detail when logging interactions and managing follow-ups.
- Ability to work on-site in the Mumbai Metropolitan Region and collaborate with cross-functional teams.
- Previous experience in retail, jewelry, or e-commerce customer service is an advantage.
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