Cellecor Gadgets Ltd.
Website:
cellecor.com
Job details:
About the job
Location: Kerala : Base Location Calicut / Cochin
Experience – 3 -5 years
Job description
We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance services for LED TV, Air Conditioners, Washing Machines, Refrigerator, Audio devices and small home appliances. The successful candidate will be responsible for managing service technicians, optimizing service operations, and enhancing customer experience.
Key Responsibilities:
- Team Leadership: Lead and mentor a team of service technicians, providing guidance, training, and performance management to ensure high-quality service delivery.
- Service Operations: Oversee all aspects of service operations, including scheduling, dispatch, spare parts inventory, and service quality control.
- Appointment: Candidates need to appoint new service centres.
- Customer Satisfaction: Ensure exceptional customer service by resolving service-related issues, addressing customer complaints, and maintaining a high level of customer satisfaction.
- Technical Expertise: Utilize your deep technical knowledge of LED TV, Air Conditioners, and Washing Machines to troubleshoot complex issues and provide guidance to service technicians.
- Process Improvement: Continuously evaluate and improve service processes and procedures to enhance efficiency and quality.
- Budget Management: Manage the service budget to ensure cost control and maximize profitability.
- Vendor Relations: Build and maintain relationships with Head office and warehouse team to ensure the availability of spare parts and components.
- Quality Assurance: Implement quality control measures to meet or exceed industry standards.
Qualification and Skills:
- Bachelor’s degree in Electronics, Electrical Engineering, or a related field.
- 3-5 years of relevant experience in for LED TV, Air Conditioners, Washing Machines, Refrigerator, Audio devices and small home appliances service and repair.
- Having good working experience in CRM Software.
- Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills.
- Strong technical knowledge of for LED TV, Air Conditioners, Washing Machines, Refrigerator, Audio devices and small home appliances.
- Excellent problem-solving and decision-making abilities.
- Proficiency in computer applications and service management software.
- Outstanding communication and customer service skills.
- Budget management experience is a plus.
Role:
Area Service Manager
Industry Type: Consumer electronics and appliances
Department: Service
Employment Type: Full Time, Permanent Role
Category: After Sales Service & Repair
Education UG: Any Graduate PG: Any Postgraduate
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