Website:
qintaraliving.com
Job details:
Company Description Qintara Living is a premium hospitality brand offering a curated collection of private villas and luxury homestays across the tranquil landscapes of Rishikesh, Mussoorie, and Dehradun. The company focuses on creating stays that feel like home, emphasizing thoughtful details, serene environments, and warm, personalized service. Each property is carefully selected for its unique character, from river views and Himalayan sunrises to distinctive themed villas. The team invests significant effort in meticulous upkeep and guest readiness, ensuring spotless spaces, reliable amenities, and a calm atmosphere. Qintara Living is driven by an on-ground team of caretakers and in-house chefs who deliver heartfelt hospitality and memorable experiences for guests seeking rest, celebration, or remote work in the mountains.
Role Description The Area Lead is a full-time, on-site role based in Rishikesh, overseeing the operations and guest experience across assigned properties. This role includes managing day-to-day villa and homestay operations, coordinating with caretakers and in-house chefs, and ensuring that each property meets Qintara Living’s standards of cleanliness, comfort, and service. The Area Lead will monitor occupancy and revenue performance, support sales initiatives, and handle guest inquiries, feedback, and escalations to maintain high satisfaction levels. Responsibilities also include training and guiding on-ground staff, implementing process improvements, and collaborating with owners and management on property upkeep and enhancements. The Area Lead will represent Qintara Living’s brand values in all interactions, ensuring a consistent and welcoming experience for guests.
Qualifications
- Strong communication and interpersonal skills to coordinate with guests, property owners, and on-ground teams.
- Proficient analytical skills to review operational performance, occupancy data, and guest feedback for continuous improvement.
- Sales and negotiation skills to support booking conversions, handle rate discussions, and build relationships with partners.
- Experience in training and mentoring staff to uphold service standards and operational procedures.
- Background in hospitality operations, property management, or a related field is preferred.
- Ability to work on-site in Rishikesh with regular travel to nearby properties as needed.
- Organizational and problem-solving skills to manage multiple properties and resolve operational issues promptly.
- Comfort with basic digital tools and booking platforms; prior experience with hospitality systems is an advantage.
Click on Apply to know more.