Abacus Consultants
Website:
abacusconsultants.in
Job details:
To manage the collections process at a Regional level, build and manage a best-in-class high efficiency
Collections Team to enable delivery of ECL & NCL parameters. livery of ECL & NCL parameters and to liaise
with in-house and external collections teams and to oversee their activities, ensuring compliance with all
internal policies and relevant regulations.
- Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better
understanding of the scope and scale of the job.
Other Quantitative and
Important Parameters for the
job
Digital Book is a small ticket higher bounce rate book on account
of the construct of the segment and borrower profile
ECL Management – Stage 1 and Stage 2 (feeder for Stage 3)
Provisions to be managed by the incumbent for entire Zone.
Strong vintage in handling the zone /region in debt management.
Ability to conceptualize and effectively execute the various
collections strategies with focus on Small Ticket Collections
Job Context
Collections function carries out monitoring of client wise exposure and portfolio exposure to identify
‘early warning signals’ of stress and to minimize NPAs. This monitoring is done by dedicated teams who
specialize in managing delinquent customers who have come under financial stress due to unfavourable
market events / changes in business patterns and as well as from those customers who have intentionally
stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from
defaulting clients.
The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k – 5
lacs. This role is responsible for enhancing business profitability through effective management of the
delinquent portfolio in the respective zone.
The incumbent will be accountable for field collections for the customers in the region. For this segment,
the collections model would primarily be an Agency Model for flows. The incumbent needs to have a
strong understanding of small ticket business and challenges on the debt-management process.
- Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key
result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Key Result Areas
(Max 1325
Characters)
Supporting Actions (Max 1325 Characters)
ECL Management
& Costs
Monitor and Control delinquency and minimize ECL for portfolio
Drive higher resolution rates resulting in reduced ECL
Review, maintain control and Optimize the cost incurred towards collections of dues.
Daily monitoring and regular reviews of delinquent portfolio
Portfolio review
and monitoring
Monitor location level and sub-product level portfolios – location level and at various
product level within the Digital Portfolio.
Work with non-performing defaulting borrowers to create optimum recovery solutions
Developing various MISs to show different cuts and trends in the portfolio which can lead
to necessary corrective action by collections team to enhance their performance and
shows area of improvement.
Provide regular inputs to Management and all the other stakeholders such as Sales, Risk,
Policy Team on various aspects of collections resolution and delinquency trends, Negative
Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc.
Ensure good grip and control on the delinquent portfolio.
Vendor
Management
Liaise with agencies to drive collections processes efficiently.
Oversee selection processes for external agencies
Continuously monitor agency performance against set parameters and targets
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Annexure I : ABG Job Description Template
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HayGroup Job Description Template 2017
Exercise adequate control on agencies to ensure collection of overdue debts in a timely
manner
Compliance and
audit
Ensure that all documentation related to the collections process is maintained in
accordance with internal norms and regulatory requirements
Respond to customer complaints regarding the collections process, taking steps to
ensure a satisfactory outcome for both ABFL as well as its customers
Plan and implement periodic audits of the collections teams, ensuring their compliance
with all relevant policies and regulations
Customer
escalations and
complaints
Coordinate with the legal team and senior management in the event of escalated cases to
ensure compliance with relevant regulations
People
Management
Provide oversight and be a coach and mentor for the team
Ensure regular functional & behavioral trainings of team members in collaboration with
HR
Participate in relevant talent management and people development activities to ensure a
healthy pipeline and an engaged team
- Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for
each report)
Collections Manager: To manage the collections process at a location level (usually a Metro or State
Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum
recovery solutions. To liaise with in-house and external collections teams and to oversee their activities,
ensuring compliance with all internal policies and relevant regulations.
- Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team
members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact
with in order to deliver the job objectives
Relationship Type Frequency Nature
Internal
National Collections Manager,
Area Collections Managers
Daily / regular Portfolio update and alignment of strategy and
activities
Credit/ Policy Teams Weekly Updation of Collections Cases, MIS, Bounce
details etc. Updates on policy changes.
Collections Strategy Team Periodic Market Intelligence, feedback, <12 mob feedback
to Strategy / Risk Teams. Market Intelligence,
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Annexure I : ABG Job Description Template
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HayGroup Job Description Template 2017
feedback, <12 mob feedback to Strategy / Risk
Teams. Cost, ECL and performance management
Legal Team As needed Litigation requirement for Delinquent borrowers.
External
Collections Agencies and Vendor
Partners
Regular Visits / discussions on portfolio; Reviews, case
updates, exception reporting
Customers As needed Escalations and follow-ups.
Click on Apply to know more.