Website:
sustainablebilling.com
Job details:
Company Description
Sustainable Medical Billing is a US-based company in Chennai, Tamil Nadu, India. The company operates at the forefront of RCM services, leveraging its established location at Vishranti Melaram Towers, 5th Floor, 2/319, Rajiv Gandhi Salai, opp. to Sathya, OMR, Karapakkam, Chennai, Tamil Nadu 600097
India. Mob - +91 7397-744009 / +91 99400 65113.
Sustainable Medical Billing is dedicated to delivering efficient and reliable healthcare solutions, offering an environment of growth and impactful contribution for professionals. We are not a transactional billing vendor. We are a long-term revenue performance partner committed to sustainable results.
Accounts Receivable Representative III (AR Rep III / Senior)
Position Summary
The AR Representative III is responsible for managing complex, high-value, or aged accounts and serves as a subject matter expert in AR processes. This role operates with a high degree of accountability and ownership, driving resolution on challenging accounts while supporting team performance and process improvement.
Company stewardship is a fundamental responsibility of this role. At this level, stewardship is demonstrated through safeguarding revenue across complex scenarios, identifying and addressing root causes of systemic issues, and setting the standard for accountability, quality, and follow-through that supports the broader financial health of the organization.
Key Responsibilities
- Own and resolve complex, high-dollar, or aged AR accounts with minimal oversight
- Lead efforts on escalated claims, including complex denials, appeals, and payer disputes
- Identify root causes of recurring issues and recommend process improvements
- Monitor trends in AR performance and proactively address risks to cash flow
- Provide guidance and informal mentorship to junior team members
- Serve as a point of escalation for challenging accounts and payer issues
- Ensure adherence to all workflows, compliance standards, and documentation requirements
Performance Expectations / KPIs
- Consistently exceeds productivity and quality expectations
- Demonstrates strong performance in reducing aged AR, especially >90 days
- Achieves high success rates on complex denial resolution and appeals
- Maintains exceptional accuracy and documentation standards
- Contributes to overall team performance and process improvements
Experience / Qualifications
- 4+ years of experience in AR follow-up or revenue cycle management
- Deep understanding of payer behavior, denial trends, and resolution strategies
- Proven ability to manage complex accounts and drive outcomes
- Strong analytical and problem-solving skills
What Success Looks Like
- Complex and aged accounts are resolved efficiently with strong outcomes
- Root causes of issues are identified and reduced over time
- The individual is relied upon as a resource for difficult situations
- Contributions positively impact team performance and overall cash flow
- Demonstrates consistent stewardship of company revenue and operational standards
Professional Conduct & Workplace Expectations
This role requires consistent demonstration of professionalism, respect, and courtesy in all workplace interactions. We expect employees to contribute to a positive, collaborative, solution-oriented environment that supports strong teamwork and effective communication across all levels of the organization, including colleagues, leadership, clients, patients, and external partners.
- Maintain a professional, respectful, and courteous demeanor in all interactions
- Communicate in a constructive, clear, and solution-focused manner
- Demonstrate a collaborative approach when working with internal and external stakeholders
- Avoid behaviors or communication styles that are combative, dismissive, or disruptive to teamwork
- Approach differences of opinion and workplace challenges with professionalism and a problem-solving mindset
- Support and reinforce a positive workplace culture grounded in trust, accountability, and mutual respect
Position Responsibilities Disclaimer
The responsibilities outlined in this job description are intended to represent the general nature and level of work performed in this role. As the organisation grows and business needs evolve, job duties and responsibilities may change, and the position may be assigned additional tasks, projects, or areas of responsibility as needed. Employees are expected to demonstrate flexibility and a willingness to adapt to evolving organizational priorities and operational requirements.
ADA & Physical Requirements
In accordance with the Americans with Disabilities Act (ADA), the Company is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of this position.
Essential physical and work environmental requirements include:
- Prolonged periods of sitting and working at a computer.
- Frequent use of hands and fingers for typing, data entry, and operation of standard office equipment.
- Ability to communicate effectively via phone, video conferencing, and in-person meetings.
- Ability to review detailed reports, spreadsheets, and analytics data.
- Occasional standing, walking, and light lifting (up to 15 pounds).
- Ability to travel occasionally for client meetings or company events, as needed.
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