ExxonMobil
Website:
exxonmobil.com
Job details:
About Us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living while reducing emissions. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about
our What and our Why and how we can work
together.
ExxonMobil’s affiliates in India
ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.
ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.
ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.
The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.
ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.
To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.
What Role You Will Play In Our Team
- Serve as primary focal point for supply chain related customer feedbacks/complaints/ disputes investigations in collaboration with experts from Customer Service, Quality, Logistics & Distribution, Sales & Operations Planning, Product Management, other departments, and third party service providers through to resolution.
- Handle supply chain related customer feedbacks/complaints/disputes case management within and across regions.
- Articulate findings, recommendations, and decisions on the merits of the case and manage the case until continuous improvement and/or corrective action are in place.
Key Responsibilities
Handling Customer Feedbacks/Compliants/Disputes
- Work with ExxonMobil Supply Chain teams and Third Party Service Providers (TPSP) to conduct investigations as required, identify root cause(s), develope and follow up on action closures.
- Maintain all information and correspondence relating to case management on the appropriate database (eg. C360, Zendesk, SharePoint, LAN) and ensure compliance to record management guidelines.
- Support customer feedbacks/compliants/disputes process improvements by identifying situations where a Most Likely Root Cause (MLRC) should be created.
Periodic Data Analysis
- Perform periodic data analysis of customer feedbacks/complaints/disputes and root causes.
- Support continuous improvement by feeding back trends / observations and identifying emerging risks to Supply Chain and Business Units
- Support data and analysis to Logistics teams for TPSP performance review meetings.
- Support data and analysis to Integrated Supply Chain Teams (ISCT) for performance stewardship.
- Support data and analysis to Sales & Operations Planning teams for Business Team Meetings.
Process Continuous Improvements
- Identify, document and implement customer feedbacks/complaints/disputes process improvements.
- Work with other Compliance Analysts within/outside the region to improve overall customer feedback/complaints/dispute case management and resolution processes.
About You
Skills and Qualifications
- University degree required, with an engineering/chemistry degree preferred.
- Prior work experience in business or supply chain support roles and root cause analysis preferred though fresh graduates with positive mindset are welcomed.
- Demonstrate sound business judgment, excellent critical thinking, strong problem solving and analytical skills, and customer focus as required for effective case management.
- String portfolio management.
- Strong interpersonal effectiveness with ability to communicate cross functionally at various levels of the organization and influence others.
- Strong team player with effective communication skills and ability to influence without authority.
- Ability to multi-task and manage multiple priotities in handling complaints volumes efficiently.
Key Interfaces
- Regional Compliance Analysts
- Regional Brand & Product Integrity (BPI) Advisors
- Supply Chain Teams
- Sales
- Customer Service
- Marine Container teams
- Exxonmobil Manufacturing Plant teams,
- Third Parties Terminals, Warehouses and Tollers
- Global Freight Forwarders / Marine Carriers
- Hauliers and other third parties as surveryors
Your Benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:
- Competitive compensation
- Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
- Retirement benefits
- Global networking & cross-functional opportunities
- Annual vacations & holidays
- Day care assistance program
- Training and development program
- Tuition assistance program
- Workplace flexibility policy
- Relocation program
- Transportation facility
Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.
Stay connected with us
- Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India.
- Follow us on LinkedIn and ExxonMobil (@exxonmobil)
- Instagram photos and videos
- Like us on Facebook
- Subscribe our channel at YouTube
EEO Statement
ExxonMobil is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.
Business solicitation and recruiting scams
ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
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