Better
Website:
better.com
Job details:
Why Better. Why Now.
Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.
With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.
The category hasn’t caught up yet. That’s the opportunity.
Analyst will support end-to-end servicing operations across the Insurance policy lifecycle while ensuring operational excellence, customer retention, regulatory compliance, and a superior customer experience.
Key Responsibilities
- Manage day-to-day servicing activities across multiple insurance carrier partners while ensuring adherence to carrier-specific guidelines and internal SLAs.
- Review policies for underwriting requirements, prior cancellations, payment status, and eligibility to facilitate seamless policy servicing and renewals.
- Coordinate with customers, insurance carriers, mortgage lenders, and internal stakeholders to resolve servicing requests and maintain uninterrupted coverage throughout the first policy term.
- Track premium payments, escrow transactions, and outstanding requirements to ensure timely policy servicing and policy retention.
- Support customer retention initiatives by identifying coverage gaps, facilitating policy updates, and assisting with alternative carrier placement when required.
- Process policy endorsements, cancellations, reinstatements, and other servicing transactions with accuracy and compliance.
- Handle inbound and outbound customer communication through calls and emails while delivering exceptional customer service.
- Maintain accurate policy documentation and ensure data integrity across internal systems.
Collaborate with Underwriting, Quoting, Renewals, Carrier Operations, and other cross-functional teams to deliver timely customer resolutions.
- Demonstrate excellent written and verbal English communication skills while interacting with customers, insurance carriers, and internal stakeholders.
- Contribute to operational excellence by identifying process improvements and supporting quality initiatives.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.
The facts that speak for themselves:
- We’ve funded over $110 billion in loans (more than any other fintech in the US!)
- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
- Better’s propriety AI platform makes us an award-winning lender:
- Fintech Breakthrough Award 2025: Best Lending Innovation
- Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval
- Yahoo! Finance (2025): Best Online Mortgage Lender
- Money Magazine (2025): Best for fast closing
- Forbes (2023): Best Online Mortgage Lender
We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
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