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Job details:
We are looking for an experienced Air Ticketing Agent (Australia Process International) to join our growing travel team in Jalandhar, Punjab. The ideal candidate should have hands-on experience with Amadeus GDS, expertise in PNR creation, and a strong understanding of the Australia airline ticketing process. You will be responsible for managing flight reservations, ticket issuance, reissues, cancellations, and delivering exceptional customer service.
Key Responsibilities
- Create, manage, and update PNRs using Amadeus GDS.
- Process domestic and international flight bookings, reservations, cancellations, refunds, and ticket modifications.
- Issue, reissue, and cancel airline tickets accurately.
- Quote fares and advise customers on airline policies, baggage rules, and fare conditions.
- Verify passenger details and travel documents before ticket issuance.
- Coordinate with airlines regarding seat availability, schedule changes, and special service requests.
- Handle customer queries professionally and resolve ticketing-related issues promptly.
- Process payments and maintain accurate booking records and invoices.
- Keep customers informed about flight schedule changes, delays, or cancellations.
Skills Required
- Minimum 1 year of experience in airline ticketing
- Hands-on experience with Amadeus GDS
- Strong knowledge of PNR creation, fare quoting, ticket issuance, reissues, and cancellations
- Excellent communication and customer service skills
Preferred Experience
- 1–3 years of experience in airline ticketing, travel agency operations, or hospitality services.
- Knowledge of airline fare rules, travel regulations, and visa requirements will be an advantage.
SALARY
- Best in the industry for the right candidate.
Location
Benefits
- 🍳 Breakfast Included
- 🎉 Every Friday Fun Break
- 🏥 Paid Sick Leave
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