IT BY DESIGN
Website:
itbd.net
Job details:
AI Automation Engineer – L2
Department: Service Delivery
Work Model: Work from Office
Shift Type: Evening Shift in IST
Position Summary
The AI Automation Engineer – Level 2 is responsible for designing, developing, and optimizing end-to-end automation workflows that enhance MSP operations. This role requires advanced scripting, integration skills, and the ability to mentor junior engineers while leading automation deployment projects.
Education and Experience
• Bachelor’s degree.
• 3+ years of experience in IT Support, DevOps, or Automation Engineering (MSP experience preferred).
Advanced Programming: Deep proficiency in Python, Node.js, and/or PowerShell.
AI & Data Infrastructure: Proven experience building agentic RAG systems, managing LLM orchestration, and deploying vector databases.
System Architecture: Experience designing microservices and working with containerization (Docker/Kubernetes).
Project Management: Familiar with Git Version Control, Gantt Analysis and SCRUM
Automation Ecosystems: Complex orchestration platforms (Windmill, n8n, Rewst, custom runtimes) and deep API integration experience with leading PSA/RMM systems (HaloPSA, ConnectWise, Datto, Kaseya, N-able).
Responsibilities
• Design and build advanced automation workflows integrating PSA, RMM, and AI platforms.
• Create and maintain scripts using Python and PowerShell to streamline recurring MSP process.
• Develop integrations using REST APIs (ConnectWise, Datto, N-able, etc.).
• Architect AI-enabled workflows leveraging LLMs, RAG, and data enrichment.
• Mentor and support L1 engineers in workflow design and execution.
• Ensure compliance, data governance, and documentation across all automation projects.
Benefits
• Competitive salary and benefits.
• Great work-life balance.
• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.
• Term Life insurance is worth INR 20 Lakh.
• Community-based engagement clubs.
• Subsidized meals and discounted medical check-ups for all the employees.
• Community Wellness programs for employees' wellbeing.
• CEO’s personalized ‘Life by Design’ program for leading a fulfilling life
Click on Apply to know more.
