After-sales Service Engineer
Solis
- Location
- Navi Mumbai, Maharashtra, India
- Job type
- Full-time
Required skills
- customer needs
- technical support
About the role
Solis
Website:
solisinverters.com
Job details:
- Onsite support for pre-installation, or commissioning survey whenever is necessary.
- Inverter Troubleshooting at customer site with detail project understanding and analysis.
- Provide telephonic technical support over service line.
- Keeping a proper record of customer project information and keep updating as an when it’s needed.
- Person should be able to deliver presentation at public conferences on explaining product technical.
- Person should able to do competitor analysis and should highlight the key point to sales team.
- Person will be responsible for product technical qualification.
- Promptly following up on service requests and providing customer feedback.
- Monitoring equipment, inverter performance and collect the inverter generation data on regular basis for post project commissioning analysis.
- Close communication with customer, to understand customer needs and feedback, for any product improvement.
- The ability to remain professional under pressure.
- Person should be able to deliver product training as an when it needed by customer On-site or remotely.
- Person should be comfortable to travel with in the region as an when its needed.
Qualifications:
- Person should have good knowledge of power electronics, solar inverter, PV module fundamentals, solar power plant.
- Person should have qualification of BE/B-Tech/ Diploma in electrical, electronics-telecommunication.
- Good communication skill in speaking and writing ( English).
- More preference to candidate already working or having good experience on handling solar string-inverters.
- More preference to candidate who is willing to join on immediate basis or within 15 days.
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