ICDD
Website:
icddedu.com
Job details:
Company Description ICDD is an academic design and consulting firm specializing in chemical engineering projects, including process design, equipment design, and PFD drawings. The organization focuses on delivering sound design solutions backed by strong academic rigor and industry-relevant expertise. ICDD also provides quality assurance services and expert witness testimony, supporting clients with reliable, evidence-based insights. Team members collaborate on projects that bridge engineering practice and academic research, contributing to high-impact work in the chemical engineering field.
Role Description The Administrative and Telecalling Specialist is a full-time, on-site role based in Coimbatore. This role involves managing daily administrative tasks such as maintaining records, preparing documents, coordinating schedules, and supporting office operations. The specialist will handle telecalling activities, including contacting clients and partners, responding to inquiries, providing basic information about services, and following up on leads or pending documentation. The role also includes assisting with communication between academic and consulting teams, organizing meetings and appointments, and ensuring smooth workflow across projects. This position requires consistent interaction with internal stakeholders and external contacts while maintaining a professional and courteous approach.
Qualifications
- Strong administrative and organizational skills, including document management, scheduling, and record keeping
- Effective telecalling and customer service skills, with clear and professional communication over phone and email
- Proficiency with office productivity tools (e.g., word processing, spreadsheets, presentation software) and basic data entry
- Ability to coordinate with multiple teams, manage time efficiently, and handle routine tasks with attention to detail
- Good written and verbal communication skills in English; ability to communicate in regional languages is an advantage
- Prior experience in administrative support or telecalling roles is preferred
- Diploma or bachelor’s degree in any discipline, or equivalent practical experience
- Professional, respectful attitude and commitment to non-discriminatory, inclusive workplace practices
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