Website:
dinoxo.com
Job details:
Account Manager
Location
Bangalore (Work From Office)
Experience 2–5 Years
Package Between 8 to 11 LPA
About the Role
We are looking for a proactive and customer-focused Account Manager to manage a portfolio of B2B client accounts while ensuring exceptional customer experience, long-term retention, and revenue growth. The ideal candidate will act as the primary point of contact for assigned clients, building trusted relationships, resolving complex issues, and identifying opportunities to expand existing accounts through cross-selling and upselling.
This is a high-ownership role that requires excellent communication, problem-solving, and stakeholder management skills. You will collaborate with multiple internal teams to ensure seamless execution while driving customer satisfaction and business growth.
Key Responsibilities
- Own the complete lifecycle of assigned customer accounts, from onboarding to renewal and ongoing relationship management.
- Build and maintain strong relationships with key client stakeholders.
- Act as the primary point of contact for customer queries, requests, and escalations.
- Ensure timely resolution of customer issues while maintaining agreed service levels (SLAs).
- Develop a deep understanding of company products and services to effectively support client requirements.
- Drive customer retention by proactively engaging clients and ensuring successful adoption of products and services.
- Identify opportunities for cross-selling, upselling, and account expansion.
- Generate referrals and build long-term partnerships with satisfied customers.
- Collaborate closely with Sales, Operations, Product, and Support teams to deliver an exceptional customer experience.
- Conduct regular business reviews and provide strategic recommendations to clients.
- Maintain accurate account documentation, customer records, and activity updates in CRM systems.
- Monitor account performance, customer health, and renewal timelines to ensure business continuity.
- Continuously identify process improvement opportunities to enhance customer experience and operational efficiency.
Required Skills & Qualifications
- Bachelor's degree in Business, Management, Commerce, or a related field.
- 2–5 years of experience in Account Management, Customer Success, Client Relationship Management, or Key Account Management.
- Experience managing B2B customer accounts is preferred.
- Strong verbal and written communication skills.
- Excellent stakeholder management and relationship-building abilities.
- Proven experience handling customer escalations and resolving complex issues.
- Strong problem-solving and analytical skills.
- Ability to manage multiple client accounts simultaneously.
- Experience working with CRM platforms and customer management tools.
- Self-driven, highly organized, and capable of working independently in a fast-paced environment.
Preferred Experience
- Experience in SaaS, HRTech, InsurTech, Employee Benefits, or Health Insurance industries.
- Exposure to renewals, account growth, cross-selling, and upselling.
- Experience working with cross-functional teams including Sales, Product, Operations, and Customer Support.
Key Competencies
- Customer Relationship Management
- Account Management
- Client Retention
- Stakeholder Management
- Customer Success
- Business Communication
- Escalation Management
- Cross-functional Collaboration
- Revenue Growth
- Cross-selling & Upselling
- Negotiation
- Time Management
- Ownership & Accountability
- Problem Solving
- Customer-Centric Mindset
Success Metrics
- Customer Retention Rate
- Account Growth
- Renewal Success Rate
- Customer Satisfaction (CSAT)
- SLA Compliance
- Cross-sell and Upsell Revenue
- Escalation Resolution Time
- Client Engagement and Relationship Health
Click on Apply to know more.