nomiso
Website:
nomiso.io
Job details:
About the Role
As a CSI Lead, you will function as the Account Delivery Head for strategic customer engagements, owning delivery excellence, operational governance, Continual Service Improvement (CSI) and long-term customer success.
We are looking for a technology leader with deep experience in Enterprise IT Operations, Service Improvement Programs, AIOps, Observability, Automation and AI-driven Operations who can modernize enterprise IT environments and deliver measurable business outcomes.
You'll lead the transformation towards Autonomous IT Operations, leveraging AI, intelligent automation and engineering best practices to build predictive, self-healing and highly automated enterprise platforms.
What You'll Do
Account Delivery & Customer Success
- Own end-to-end delivery, governance and operational excellence for strategic enterprise accounts.
- Build trusted relationships with CIOs, CTOs, Engineering and Operations leaders.
- Lead executive governance reviews, service reviews and steering committee meetings.
- Drive customer satisfaction, delivery predictability and long-term account growth.
Continual Service Improvement (CSI)
- Lead enterprise-wide Continual Service Improvement (CSI) initiatives across Infrastructure, Applications, Cloud and Platform Services.
- Develop and execute transformation roadmaps focused on reliability, operational efficiency, customer experience and cost optimization.
- Improve platform availability, reduce incident volumes and drive continuous operational excellence.
AI Operations (AIOps) & Autonomous Operations
- Lead the enterprise adoption of AIOps and Autonomous IT Operations.
- Build AI-first service management capabilities using intelligent automation, predictive analytics and self-healing operations.
- Drive initiatives including:
- Predictive Incident Detection
- Intelligent Event Correlation
- AI-guided Root Cause Analysis
- Self-Healing Infrastructure
- Capacity Forecasting
- Intelligent Auto-Triage
- Automated Incident Remediation
- AI-powered Operational Copilots
- Intelligent Runbooks & Workflow Automation
- Lead implementation of AI Agents, Agentic AI, decisioning engines and autonomous operations frameworks.
- Partner with AI Engineering, Platform Engineering, DevOps and SRE teams to operationalize AI solutions in production environments.
Operational Excellence & Engineering Transformation
- Drive enterprise modernization across Cloud Operations, DevOps, Infrastructure Automation and Observability.
- Champion AI-enabled monitoring, anomaly detection, closed-loop automation and intelligent operations.
- Drive initiatives to eliminate repetitive manual operations through automation, with a strong focus on reducing operational effort and improving service reliability.
- Modernize CI/CD, Infrastructure as Code (IaC) and DevSecOps through AI-enabled engineering practices.
- Partner with Cybersecurity, Enterprise Architecture and Product teams to ensure secure, scalable and compliant AI-driven operations.
- Drive AI adoption across IT by identifying high-value use cases, conducting workshops and enabling teams to leverage AI effectively.
What We're Looking For
- 15+ years of experience in Enterprise IT Operations, Infrastructure Engineering, DevOps, SRE, Platform Engineering or Engineering Services.
- Proven experience managing large enterprise accounts with ownership of delivery, operations and customer success.
- Strong hands-on experience leading IT Operations and Continual Service Improvement (CSI) programs.
- Demonstrated experience driving large-scale IT Modernization, Engineering Transformation and Operational Excellence initiatives.
- Strong hands-on experience implementing AIOps, Agentic AI or Autonomous Operations—not just awareness of AI technologies.
- Experience with enterprise observability platforms such as Dynatrace, Datadog, Splunk, AppDynamics, Grafana or Prometheus.
- Strong understanding of Cloud Platforms (AWS, Azure or OCI), Kubernetes, DevOps, Infrastructure Automation and SRE.
- Experience with AI/ML, automation frameworks, Python/Shell scripting, Infrastructure as Code (Terraform, CloudFormation), Jenkins, Ansible or similar technologies.
- Experience with ITSM platforms, incident automation and workflow orchestration.
- Exceptional executive stakeholder management, customer-facing leadership and communication skills.
Why Join Nomiso?
- Lead strategic enterprise customer engagements.
- Shape the future of AI-powered IT Operations and Autonomous Service Management.
- Drive enterprise-wide AIOps, Observability and Engineering Transformation.
- Partner directly with senior customer executives and technology leaders.
- Be part of a high-growth AI Co-Engineering company solving real enterprise challenges through innovation and engineering excellence.
Click on Apply to know more.
