Infosys BPM
Website:
infosysbpm.com
Job details:
🚀 Walk‑In Drive | International Customer Support (Voice Process)
📍 Bengaluru | Infosys BPM
✨ Launch Your Career with a Global Leader! ✨
Infosys BPM is hiring Voice Process Professionals for International Customer Support. If you’re passionate about customer interaction, have strong communication skills, and are ready to work with global clients—this opportunity is for you!
🔹 Role Overview
👤 Role: International Customer Support – Voice Process
🏢 Mode: 100% Work from Office
🌙 Shifts: Night Shifts | Rotational Week Offs
💼 Type: Full‑Time
📈 Experience: 1 - 5 years
🎓 Qualification: Any Full‑Time Graduate (15 years of education)
✅ Mandatory Requirements
✔ International Voice Support experience
✔ Excellent English communication skills (Speak / Read / Write)
✔ Strong customer handling abilities
✔ Willingness to work night shifts
✔ Ready for WFO – Bengaluru location
💬 What You’ll Do
- Handle international customer interactions via voice support
- Resolve queries with empathy and professionalism
- Build customer rapport through active listening
- Deliver solutions by navigating internal systems
- Adapt quickly to tools, technologies, and evolving processes
🧩 Skill Set We’re Looking For
General Skills:
✔ Strong communication & soft skills
✔ Customer‑centric & empathetic approach
✔ Professional call handling
Technical Skills:
✔ Understanding of basic processes & workflows
✔ Quick learner, tech‑savvy, and adaptable
BE INTERVIEW READY!
Carry Your Resume. Carry Your ID. Carry Your Ambition.
WALK-IN DETAILS
Date:22nd & 24th September 2026
Time: 10:00 AM - 01:00 PM
Venue: IIPM Infosys Phase 2, Gate No. 1 No. 40/P-41/P, Electronic City Phase II Industrial Area, Konappana Agrahara, Bengaluru 560100
Landmark: Sunik Industries.
REGISTRATION PROCESS:
The Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be Considered for the next round of interview).
Candidate ID Registration process:
STEP 1: https://career.infosys.com/joblist
STEP 2: Click on "Register" and provide the required details and submit.
STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.
STEP 4: The candidate ID will be shared to the registered Email ID.
SHL Test (AMCAT ID) Registration process:
This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).
STEP 1:
https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfNEg4MTc4SmkxNmVIaTdmZmQlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
(Please copy this link, paste it into your Google search bar, and click on the result.)
STEP 2:
Click on "Start New Test" and follow the instructions to complete the assessment. When prompted to select a unit, please choose Customer Service to proceed further.
STEP 3:
Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).
NOTE:
- During registration, please do fill all the mandate details in the column which are star marks
- Interview Mode: Walk-in
- Attempt all questions in the SHL Assessment app, as there is no negative marking.
- The assessment is proctored, so choose a quiet environment.
- Use a headset or headphones are for clear communication.
- Assessment cleared candidates will be processed further ahead for Ops round
- Please do not switch screens during the assessment. Detection of multiple faces, absence of a face, or any form of malpractice will result in disqualification.
- Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.
Regards,
Infosys BPM Recruitment team
Click on Apply to know more.
