PVOT Designs
Website:
pvotdesigns.com
Job details:
- In-premises job
- Ahmedabad based Branding & Digital Media Agency - PVOT Designs
We are seeking an experienced, strategic, and results-driven Key Account Manager & Client Service Manager to lead client relationships and drive sustainable business growth.
In this role, you will act as the primary strategic partner for our high-value accounts while overseeing day-to-day service delivery. You will bridge the gap between our internal teams (Digital Media, Branding & Advertising, SEO & Web Development) and our clients—ensuring business goals are met, retainers are maximized, and overall retention remains high.
Key Responsibilities- Serve as the main point of contact and trusted advisor for key high-value agency clients.
- Develop a deep understanding of each client’s business model, industry landscape, goals, and KPIs.
- Identify cross-sell and up-sell opportunities to expand account revenue and maximize lifetime value.
- Supervise the delivery of ongoing retainers and projects to ensure work is completed on time, within scope, and on budget.
- Act as the primary escalation point for client concerns, resolving issues quickly and constructively.
- Onboard new key clients seamlessly, establishing regular meeting schedules, touchpoints, and clear expectations.
Qualifications & Skills- Experience: 2 years in client-facing roles (Account Management, Client Success) within a digital marketing or advertising agency context.
- Communication: Exceptional verbal and written communication skills.
- Problem-Solving: Proactive problem solver capable of handling high-stakes client situations with composure.
- Organization: Strong project management and prioritization skills
- New Business Development: Capability to generate new business and close leads independently
Click on Apply to know more.