Technical Operations Manager

Position Responsibilities 1. Operational Oversight Lead and coordinate five core IT functions: HQ and Retail Outlets Hardware and System Support Application Support IT Operations 2. Monitoring & Insights Track and analyze IT issue/ticket volumes, trends, and root causes. Prioritize high-impact issues and guide the team in resolving them effectively. Generate regular reports on service performance, system reliability, and support health metrics. Work with development and system admin teams to relay recurring issues and improvement opportunities. 3. Process & Continuous Improvement Establish and maintain IT operational standards, SOPs, and documentation. Drive automation and optimization of recurring support tasks. Recommend and implement improvements to reduce incident volume and downtime. 4. Collaboration & Communication Act as the bridge between IT support teams, internal departments, and external vendors. Ensure alignment between technical support activities and business needs. Communicate system status, outages, and updates in a timely manner to stakeholders. Job Requirements Qualification and Experiences Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years of experience in IT operations or technical support management. Experience managing cross-functional technical teams and remote locations (e.g., retail outlets). Strong analytical skills with the ability to derive insights from support data. Familiar with collaboration tools (e.g. Lark, Notion etc.). Excellent communication and stakeholder management skills.

For many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we're evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a...