Sr Manager, Content Design & Quality

Company Overview At Zuora, we do Modern Business . We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences. The Team & Role The Product Education team is a highly critical group within Zuora, responsible for delivering implementation-focused product training to our customers, partners, and employees. Our team is collaborative, passionate about learning, and open to giving and receiving feedback. Our mission is to deliver high-quality, engaging courses to our Zuora University students. As the Product Education Senior Manager, you will play a crucial role in ensuring the success of course development by leading a team of Instructional and Visual Designers. You will be responsible for ensuring the team follows sound principals of scoping, planning, design and development of courses and they work cross-functionally with Zuora's Global Services, Alliances, and development teams. Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS What you'll do Team Leadership: Lead and inspire a team of Instructional Designers and Visual Designers. Foster a positive and collaborative team culture that encourages continuous learning and professional development. Conduct regular performance assessments, provide feedback, and implement strategies for improvement. Course Development Strategy: Ensure courses are well scoped and delivered on time and with high quality. Implement a course development strategy aligned with the company's goals and values. Drive initiatives to enhance student learning, satisfaction, loyalty, and overall experience. Collaborate with cross-functional teams to integrate feedback into course improvements. Process Improvement: Continuously assess and refine course creation processes to increase efficiency and effectiveness. Implement best practices and industry standards to optimize course development. Produce high-quality methodology documentation. Analyze metrics to identify trends, areas for improvement, and resource optimization. Your experience Minimum of 5 years Instructional Design or Visual Design experience. Minimum of 7 years in a managerial or leadership capacity. Experience in project management. PMP/ITSM or an equivalent certification will be nice-to have though not mandatory. Ability to work with a globally distributed team and build strong cross-functional relationships. Positive attitude and the ability to overcome adversity; ability to stay calm under pressure. Strong understanding of SaaS products and the ability to articulate technical concepts to both technical and non-technical audiences. Experience implementing and optimizing course development processes. Excellent communication, interpersonal, and problem-solving skills. Experience using Learning Management System (LMS), Gantt charts, Storyboard tools. Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner. Demonstrated ability to lead and motivate a diverse team in a fast-paced environment. Strong desire and ability to continually learn new skills, processes and technologies.

At Zuora, we do Modern Business . We're helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It's an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world's most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.