Customer Care Representative Seasonal

THIS POSITION IS IN-OFFICE ONLY. THIS POSITION IS SEASONAL.

Position Title: Customer Care Representative Seasonal
Status: Variable hours
Location: Lynnwood, WA
Dept Number: 603
Dept Name: Customer Care
Wage Range: $17.25-$18 per hour

Duration: Mid November - Early January, based on business needs.

Schedule: Hours range based on business need. Customer Care is operational Monday-Sunday, 5am-6:30pm. Shift details to be discussed during interview.

 

Plays a vital role in the communications between Zumiez customers via phone, e-mail, and other forms of communications. Customer Care Rep.'s are the voice of Zumiez to our customers and the voice of our customers to Zumiez.

 

JOB DUTIES & RESPONSIBILITIES

• Answers/returns phone calls and emails to assist our customers with questions including shipment, product details, returns, web questions, etc.
• Reviewing orders for accuracy, details, and potential fraud
• Manages exceptions to orders (backorders, international orders, potential fraudulent orders, etc.)
• Upsell products and services
• Identify, research, and resolve customer issues
• Follow-up on customer inquiries not immediately resolved
• Transfer customer calls to appropriate staff if needed
• Other duties as assigned

SKILLS AND ABILITIES

• Open, flexible availability
• 1+ year in a retail or customer service work environment, preferred
• Excellent written and verbal communication skills with a customer-service mindset.
• Must be a self-starter, able to multi-task and work independently.
• Excellent organizational skills and attention to detail.
• Strong computer skills

 

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Must be able to sit and be on the computer for extended periods of time
• Must be able to speak, read, write, and communicate

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

BENEFITS

• Washington State Paid Sick Leave
• Product Discount (available upon hire)

Zumiez is a leading specialty retailer of apparel, footwear, accessories, and hardgoods for young people who want to express their individuality