Ridge IT Cyber
Website:
ridgeit.com
Job details:
Zscaler / Deployment Engineer
Ridge IT is seeking to hire a Zscaler Engineer to support our solutions practice related to project-based technology implementations, addressing tier 2/3 related technical issues and providing overall support to company projects. The ideal candidate will have experience with cloud technologies and providing direct support to customers. This is a real opportunity for growth in the company while gaining exposure to cutting-edge technology. We are extremely customer focused, which means we work hard—individually and as a team—to constantly exceed customer expectations.
What we are looking for:
Ridge IT is seeking a professional who:
- Has great interpersonal skills and the ability to lead and manage multiple ongoing deployments,
- Enjoys working with people and with leading technology solutions,
- Has great customer service skills,
- Is capable of performing 100% of their work remotely using the audio and video services available through Zoom and Microsoft Teams,
- Has a good understanding of cloud technologies,
- Enjoys rotating to different roles and projects supporting the same set of tools,
- Has Tier-2 troubleshooting experience or similar enterprise-level experience,
- Is seeking a long-term professional home with potential for career growth, and
- Believes that, “if the company wins, I win!”
The position:
Projects/ Tier 2/3 Tech Work 70%
Deployment Advisory Projects 30%
Your primary role in this position is solving complex issues and providing white glove implementation services for our solutions and projects to our commercial and government customers. In addition:
- Supporting our sales teams with subject matter expertise, product demos, and test environments.
- Deployment Advisory Projects which work with the customer’s IT staff to implement our SaaS solutions in an advisory role
The ideal candidate:
- Is a professional and a team player,
- Has a fearless approach to technology,
- A passion for new technology and actively learns and researches outside of work,
- Ability and Drive well outside your resume experience
- Demonstrates analytical, seasoned troubleshooting skills and SaaS experience,
- Has strong organizational skills and the ability to multitask,
- Has excellent written and oral communication skills, and
- Is able to work towards a deadline independently and with minimal oversight.
The work:
- Manage the implementation process from start to finish, in alignment with the company's deployment schedule and standard operating procedures.
- Troubleshoot complex issues Streamline approaches to task and problems.
- Set up and configure SaaS offerings.
- Provide technical advisory support directly to customers via Zoom, email, and phone.
- Provide specialty support to the implementation and sales teams.
Specific Skills:
- Advanced Trouble Shooting of complex problems that involve multiple systems
- Firewall Rules Experience
- Strong knowledge of TCP/IP, network segmentation and routing
- Experience in VPN technologies and implementation
- URL Filtering rules experience
- Management of virtual machines
- SAML or another modern authentication protocol Experience
- Knowledgeable of Azure AD
- Demonstrated experience with Cloud/SaaS Technology
- CCNA (Plus)
- Zscaler (Required)
- Exp. with Firewall (Required)
- Exp. with Fortinet (Plus)
- Exp. with Cisco (Plus)
- Bilingual (Plus)
Added Bonus Skills:
- Office 365 Technologies – Exchange, OneDrive, Intune, SharePoint Admin, File Storage
- Management of Azure environments
- PowerShell
- Zscaler
Qualifications:
- 7+ years of experience with consulting or technology
- 3+ years of experience in client-facing roles
- Excellent ability to multitask and prioritize a workload
- Strong analytical and problem-solving skills
- A strong drive towards quality, efficiency, problem solving, and timeliness
- Bachelor's degree preferred
Click on Apply to know more.