Strategic Customer Experience Manager - Workvivo, Ireland

What You Can Expect

In this role, you'll proactively manage onboarding programs for enterprise-level customers, ensuring ongoing success by understanding motivators, strategic goals, and business outcomes. You'll consult on internal communications and engagement, create success plans, and influence adoption. Responsibilities also include facilitating workshops on best practices, conducting Executive Business Reviews, and building thought leadership on employee communication and engagement. You'll represent the Voice of the Customer by engaging with Product and Engineering teams for continuous improvements.

About The Team

Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included. No matter where they work. We are committed to our customers, obsessed with improving employees’ working lives, and driven by results. Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.

Responsibilities

• Managing programs proactively for your enterprise-level customers to ensure ongoing success
• Understanding the motivators, strategic goals and desired business outcomes for your customers
• Consulting with your customers on their internal communications and employee engagement strategies
• Creating success plans for your customers and proactively influencing them to ensure adoption, expansion, and loyalty
• Facilitating workshops on best practices around sponsorship, governance, adoption, platform maturity, and adoption techniques
• Conducting regular Executive Business Reviews and checkpoints with customer champions within Csuite and executive leadership
• Harvesting and building thought leadership and best practices on employee communication an employee engagement
• Representing the Voice of the Customer by engaging with Product and Engineering teams, enabling continuous improvements
  
  

What We’re Looking For

• Demonstrate over eight years of B2B SaaS customer success or consulting experience with global enterprise-level customers.
• Lead technology solution implementations for diverse client portfolios
• Manage revenue portfolios for enterprise-level customers with a proven track record of success.
• Deliver successful customer onboarding experiences.
• Drive user adoption and consistently achieve high renewal rates.
• Be customer obsessed, passionate about the future of work and driving positive impact for your customers
  
  

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Workvivo is a digital experience platform that brings workplace culture to life and empowers employees to be heard and feel included. No matter where they work. We are committed to our customers, obsessed with improving employees' working lives, and driven by results. Workvivo is part of Zoom, an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation.