Senior Product Manager, Zoom Phone

Lead the Zoom Phone business by focusing on telephony features, owning objectives and KPIs, and ensuring these features drive user engagement and business impact. About the Team You will be responsible for: Zoom Phone core business with a focus on telephony features owning objectives and KPIs ensuring the telephony features you build get user engagement and make an impact on the business driving AI features wherever applicable for the telephony features you are building helping admins onboard, manage users and assign licenses Responsibilities Define and prioritize product features and enhancements to delight customers. Translate customer needs into well-defined user stories, business requirements, and functional requirements for core management systems and services. Own, define, and groom product backlogs while working alongside development and design teams to drive agile delivery. Collaborate closely with other product managers, product marketing, and multiple cross-functional teams to define and maintain the core management platform roadmap. Track product KPIs and analyze product usage data to identify trends and reveal requirements that best enable customer happiness. Serve as the product expert by evaluating similar and adjacent products, understanding industry trends, and working closely with key customers and stakeholders.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.