Zonal Operations Manager

India1 Payments Limited

Website: india1payments.in
Job details:

Company Description

India1 Payments Ltd., established in 2013, is dedicated to bridging the urban-rural divide by providing accessible financial services to Indian citizens nationwide. Headquartered in Bengaluru, the company operates under the brand ‘India1 ATM’ and is recognized as India’s largest White Label ATM operator, with a network of over 15,000 ATMs across 16 states and union territories. Initially focused on POS deployment, India1 has since expanded its operations to include ATM services and a FinTech digital business, offering financial services through the India1 APP to under-served rural and semi-urban customers. The company is backed by the BANKTECH Group Ltd., and India Advantage Fund S3 I managed by ICICI Venture Funds.

Role Description

As a Zonal Operations Manager, you will oversee operational excellence, manage ATM deployments, and ensure efficient daily management of assigned zones. Key responsibilities include monitoring service level agreements, ensuring compliance with operational policies, coordinating with cross-functional teams, and driving cost-efficiency initiatives. You will be responsible for franchisee appointment, addressing field challenges, and ensuring customer satisfaction within your jurisdiction. This is a full-time, on-site position based in north Kerala.

Qualifications

. Minimum 10 years of experience in Sales & marketing. Specially in Telecom/FMCG/FMCD distribution experiences

• Operations Management: Experience in team supervision, process optimization, and efficient deployment of resources.
• Compliance and Coordination: Strong understanding of regulatory requirements, policy implementation, and cross-departmental collaboration.
• Technical Skills: Proficiency in financial technology systems and familiarity with ATM operational processes.
• Communication and Problem-Solving: Excellent decision-making, problem-solving, and stakeholder management abilities.
• Experience in handling large-scale operations and a customer-focused mindset to provide seamless financial service experiences.
• Educational Requirement: Bachelor’s degree in Business Administration, or related field. MBA or advanced management courses are advantageous.

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