Ugra
Website:
ugra.in
Job details:
We are looking for an experienced Zoho One Automation Specialist to design and implement a fully integrated automation system for an automotive parts business.
The role involves configuring Zoho CRM as the central system and integrating it with internal Zoho applications and external platforms such as Shopify, Facebook, Instagram, and TikTok to streamline sales, operations, and customer support workflows.
Key Responsibilities
Configure and manage Zoho CRM as the central data hub (leads, deals, customers, orders)
Integrate Shopify with Zoho CRM, Zoho Books, and Zoho Inventory
Automate order processing, invoicing, inventory updates, and customer data sync
Capture and automate leads from Facebook, Instagram, and TikTok
Implement lead scoring, assignment rules, and follow-up workflows
Set up and integrate Zoho Desk for customer support and ticket automation
Configure Zoho FSM and Zoho Assist for service and remote support workflows
Implement Zoho Books and Zoho Inventory for finance and stock management automation
Build and integrate Zoho Forms for lead capture and service requests
Develop workflows using Zoho Flow / Zapier and custom logic via Deluge scripting
Optimize processes to improve efficiency and scalability
Required Qualifications
Proven experience with Zoho One ecosystem
Strong expertise in Zoho CRM (mandatory)
Hands-on experience with:
Zoho Desk, Books, Inventory, FSM, Assist, Forms
Experience integrating Shopify
Experience with social media lead automation (Facebook, Instagram, TikTok)
Familiarity with Zoho Flow / Zapier
Strong understanding of eCommerce workflows and customer lifecycle
Preferred Qualifications
Experience in automotive parts, eCommerce, or retail industry
Knowledge of multi-channel sales and support workflows
Experience with Deluge scripting
Exposure to high-volume order processing environments
What We Looking For
Strong experience with Zoho One (especially Zoho CRM)
Proven Shopify + Zoho integrations
Experience with automation tools (Zoho Flow / Zapier)
Solid understanding of eCommerce workflows
Ability to work Canada time zone overlap
Click on Apply to know more.