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Company Description Diverra Consulting helps organizations drive growth and innovation through digital transformation and the creation of world-class capability centers. The company specializes in turning market disruption into opportunity by enabling rapid digital adoption and scalable operational excellence. Diverra’s services span digital transformation strategy and execution, capability center design and deployment, process optimization and automation, and talent development for the future of work. The firm also focuses on change management and organizational agility, partnering with clients to ignite their digital journey and accelerate capabilities. Diverra’s mission is to help businesses transform, build, and lead in today’s competitive landscape.
Role Description
- The Zoho CRM Developer is a full-time, on-site role based in Bengaluru.
- This role is responsible for designing, developing, and customizing Zoho CRM solutions to support business processes and enhance customer relationship management.
- Day-to-day tasks include configuring modules, fields, workflows, and automation rules; building and maintaining integrations with other systems; and optimizing database structures and web services.
- The developer will collaborate with cross-functional teams to gather requirements, translate them into technical specifications, and implement scalable solutions.
- The role also involves troubleshooting issues, performing regular system maintenance, and documenting configurations and best practices to ensure reliability and continuous improvement of the CRM environment.
Qualifications
- Strong skills in Software Development, including coding, debugging, and implementing scalable solutions.
- Hands-on experience with Customer Relationship Management (CRM), preferably Zoho CRM configuration, customization, and workflow automation.
- Ability to work with Integration technologies to connect Zoho CRM with other business applications and platforms.
- Knowledge of Databases for designing data models, writing queries, and ensuring data integrity within CRM solutions.
- Experience with Web Services, APIs, and related protocols for building and maintaining secure, reliable integrations.
- Proficiency in relevant programming/scripting languages (e.g., Deluge, JavaScript, Python or similar) and familiarity with REST APIs.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Strong analytical, problem-solving, and communication skills, with the ability to collaborate effectively in cross-functional teams.
- Experience in digital transformation or consulting environments is an advantage.
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