Customer Service Representative

Your Impact on our mission:

As a Provider Experience Specialist at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat.

You’ll enjoy this role if you are

• …Super-positive and empathetic: you see the best in people and know how to bring it ou
• tA team player, who enjoys working in a highly collaborative (and extremely fun!) team environmen
• tPassionate about bringing solutions to provider
• sExcited to learn new techniques and system

s
Your day to day i

• s…Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effective
• lySeeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experien
• ceActing as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions, and humanize the connection between our product and our users. Resolving issues promptly and effective
• lyDeveloping a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channe
• lsMaintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication meth

od
You’d be successful in this role if you hav

• e….Excellent communication and interpersonal skills, both in verbal and written f
• ormCustomer service experience, preferably in a healthcare or technology-related fi
• eldStrong problem-solving abilities and adaptability in a fast-paced environm
• entExceptional organizational skills and attention to det
• ailDedication to delivering best-in-class customer service and promoting Zocdoc's miss

ion
Benef

• its:Flexible work environ
• mentCompetitive
• PTO100% paid employee health benefit options (including medical, dental, and vis
• ion)401(k) with employer funded m
• atchCorporate wellness programs with Headspace and Pel
• otonSabbatical leave (for employees with 5+ years of serv
• ice)Competitive paid parental leave and fertility/family planning reimburse
• mentCell phone reimburse
• mentEmployee Resource Groups and ZocClubs to promote shared community and belon
• gingGreat Place to Work Certi