Senior Manager, Sales Operations and Planning

Zillow Home Loans (ZHL) provides customers with a streamlined option for their home financing needs. By utilizing Zillow's home-buying expertise and cutting-edge technology, we're working to create an easier, smoother 'check-out' experience for real-estate transactions. The Business Operations ("BizOps") team serves as the central nervous system of ZHL, responsible for defining and delivering ZHL's next phase of evolution and growth. This team focuses on our most critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group. Zillow Home Loans is seeking a highly analytical, strategic, and collaborative Senior Manager to build and lead the Sales Operations and Planning team within Sales Operation. This team will be focused on data-driven decision-making to optimize performance for our sales organization. This role is pivotal in driving business insights, shaping sales strategies, and enabling data fluency across sales leadership, broader Business Operations, and our support functions. You will lead a team of analysts and work cross-functionally to deliver high-impact analyses, business recommendations, and frontline reporting that enhance our mortgage sales effectiveness and support Zillow's broader mission to simplify real estate transactions. What you'll do: Team Leadership: Build a high-performing Sales Analytics function within ZHL's Sales Operations team & partner with Sales leadership to optimize sales performance and drive adoption of frontline reporting and tooling Senior Stakeholder Management:: Develop and present impactful analyses, dashboards, and strategic recommendations to senior executives and stakeholders Cross-functional Leadership: Act as a strategic partner to Sales, Finance, Marketing, and Product teams to align on initiatives, share insights, and drive operational excellence. Sales Performance: Own and be accountable for driving sales productivity improvements across core sales metrics; lead business review meetings with frontline sales leaders to ensure reinforcement of core sales metrics and sales motion improvements Sales Tooling: Partner with Business Analytics and Data Engineering to design and maintain scalable reporting solutions on core KPIs including lead conversion, pipeline velocity, rep performance, and partner engagement Headcount & Territory Planning: Own the analytical framework for capacity management, including regional headcount and territory planning to enable load balancing and business growth

Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits.