About the role
Join ZenTrades and Redefine the Future of Field Service Management!
Are you ready to be part of a pioneering team that's rewriting the playbook for the Field Service Management industry? ZenTrades isn't just another startup; we're a dynamic force on a mission to revolutionize how trade service professionals operate.
Why ZenTrades?
At ZenTrades, we're not just about creating software; we're crafting a movement. Our vision is to empower trade service professionals with cutting-edge technology, elevating their operations, enriching customer experiences, and driving unprecedented growth. Join us in transforming the industry landscape with our AI-powered Co-Pilot system, LISA, designed to supercharge sales and service capabilities like never before.
What Sets Us Apart?
Picture this: a team of brilliant minds from prestigious institutions like UW Madison and UC Berkeley, channeling their expertise into building a game-changing CRM+ERP platform tailored specifically for trade services. With our innovative modular architecture and integrated Generative AI, we're not just streamlining operations; we're redefining efficiency and effectiveness.
Why Should You Jump Aboard?
At ZenTrades, we're not just offering a job; we're inviting you to be part of something extraordinary. Join our blitz-scaling team and be at the forefront of a seismic shift in the industry. Here, creativity isn't just encouraged; it's celebrated. We're a tight-knit community of self-starters, dreamers, and doers, driven by a shared passion for building a legacy.
Your Role: Elevating Excellence
As a Management Trainee, you'll be the backbone of our quest for excellence. You'll embark on a journey of growth and discovery, immersing yourself in every facet of our operations and you'll be instrumental in propelling our vision forward. With hands-on experience and mentorship from seasoned industry experts, you'll not only hone your skills but also shape the future of Field Service Management.
Business Roles (Product, Sales, Customer Success):
Sales:
- Master the art of consultative selling, understanding customer pain points, and offering tailored solutions
- Collaborate with the sales team to develop and execute strategic plans to penetrate new markets and acquire new customers
- Utilize various channels including cold calling, networking events, and online resources to build and maintain a robust pipeline of prospects
- Conduct product demonstrations and presentations to showcase the value proposition of our AI-powered CRM+ERP platform
- Drive revenue growth by consistently meeting and exceeding sales targets and KPIs
Product Development:
- Work closely with the product team to understand market needs and translate them into product requirements
- Assist in the development of product roadmaps, prioritizing features and enhancements based on customer feedback and market trends
- Conduct user research and usability testing to gather insights and validate product assumptions
- Collaborate with cross-functional teams, including engineering, design, and QA, to ensure timely and successful product releases
- Monitor product performance and user feedback, iterating and improving features to enhance customer satisfaction and drive adoption
Customer Success:
- Serve as the primary point of contact for clients, ensuring their satisfaction and success throughout the customer lifecycle
- Guide clients through the onboarding process, providing training and support to ensure a seamless transition to our platform
- Proactively identify opportunities to upsell and cross-sell additional products and services based on customer needs and usage patterns
- Leverage product expertise to provide ongoing education and training to clients, empowering them to maximize the value of our solution
- Monitor and analyze customer usage data and metrics to identify trends, patterns, and opportunities for improvement.
