Customer Service Representative

Zenith Bank is currently seeking qualified and motivated individuals to join our dynamic team as Customer Service Representatives. As a Customer Service Representative, you will play a crucial role in ensuring an excellent customer experience by addressing inquiries, resolving issues, and providing efficient banking services. This position is an exciting opportunity to work in a fast-paced environment and contribute to the success of one of the leading financial institutions. Responsibilities: Customer Interaction: - Respond promptly and professionally to customer inquiries via various channels, including phone, email, and in-person. - Provide accurate information about banking products, services, and policies. Problem Resolution: - Investigate and resolve customer issues, ensuring timely and satisfactory resolution. - Escalate complex issues to the appropriate department for further assistance. Transaction Processing: - Assist customers with account transactions, including deposits, withdrawals, and fund transfers. - Ensure compliance with banking regulations and security procedures. Cross-selling: - Identify opportunities to promote and cross-sell banking products to meet customer needs. Documentation: - Maintain accurate and up-to-date customer records and documentation. - Ensure confidentiality and security of customer information. Customer Education: - Educate customers on digital banking solutions and assist with online banking queries.