About the role
Job Description Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home. We're looking for a data-driven and customer-obsessed Product-Led Growth (PLG) Product Manager to join our team. In this role, you'll lead initiatives focused on driving user acquisition, activation, retention, and monetization. As a PLG PM, you will work closely with cross-functional teams including engineering, marketing, and customer success to iterate on product features that increase user retention and lifetime value The ideal candidate will have experience building customer focused engineering teams and with enterprise billing systems. They should have previously proven success as the leader of dynamic, passionate teams that love to code and build highly scalable mission critical backend services while still being able to deliver important new initiatives that move Zendesk forward as a whole. What you get to do every day: Drive Product-Led Growth: Own the strategy and roadmap for product-led growth initiatives, focusing on user acquisition, onboarding, activation, retention, and monetization. Optimize User Journeys: Continuously improve the end-to-end user experience, identifying friction points and opportunities for self-service activation. Run Experiments: Design and implement A/B tests, multivariate tests, and other experimentation frameworks to improve conversion metrics and overall product adoption. Data-Driven Decision Making: Analyze user data to identify growth opportunities, optimize the user funnel, and measure the success of product initiatives. Cross-Functional Collaboration: Work closely with design, engineering, marketing, and sales teams to align product features and marketing efforts with growth objectives. PLG Metrics & KPIs: Define and track key performance indicators (KPIs) for product adoption and growth What you'll bring to the role: Proven experience driving PLG strategies, especially in SaaS, consumer products, or B2B products. Strong analytical skills with the ability to leverage data to inform decisions and measure success. Deep understanding of product funnels, customer acquisition channels, onboarding processes, and user retention strategies. Comfort working with technical teams and understanding the product architecture, APIs, and integrations. Strong interpersonal and communication skills, with the ability to work cross-functionally across engineering, marketing, and customer success teams.
About the company
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers. What's it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you'll experience flexibility and connection, collaboration, and learning with your team. We're aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com
