Data Analyst (Content Analyst)

Zencity is a global community engagement SaaS technology platform for local governments, and they are seeking a Data Analyst to join their Professional Services team. The role involves analyzing qualitative and quantitative data to deliver insights that help local government leaders understand their residents' priorities and concerns. Responsibilities: Perform in-depth analysis of data collected from multiple sources, such as social media, online forums, representative and non-representative surveys. Create concise reports and engaging visuals to summarize and present large amounts of information in a clear and actionable manner. Contribute to the development of best practices, streamline processes, and support the automation and productization of analytical tools. Work closely with the Customer Success team to complete client requests for deliverables in a timely manner. Meet clients as necessary in order to understand their needs and present data deliverables during U.S. working hours. Participate in additional long-term projects with the goal of promoting the team or the company. Qualification: 1-3 years of experience with research, professional services, or data analysis Excellent writing skills Proficiency in data analysis and visualization in Excel Experience presenting findings to stakeholders Experience working in a fast-paced working environment Experience working in a service-oriented and client-focused environment Ability to work independently and consistently meet daily and weekly deadlines Preferred: Proficiency in SQL and/ or Python Knowledge of American local government and public policy

Zencity is a global community engagement SaaS technology platform for local governments.